Are you a customer-focused sales professional with a passion for helping others succeed? Do you thrive in fast-paced, goal-oriented environments and enjoy building strong relationships with customers? If so, we invite you to join careerzynith, a leading education technology company, as an Inside Customer Manager. This is an exciting opportunity to make a real impact in the lives of millions of teachers and students worldwide.
**About careerzynith**
careerzynith is not only an award-winning education technology company based in Auckland, New Zealand, but a thriving organization with talented, creative, and passionate people. We're proud to represent a product that makes a meaningful impact in over 44 million teachers' and students' lives. Our user base is growing by the day, and with a fast-growing team based in New Zealand, the US, Australia, South Africa, Europe, and Brazil, we're proud of the accomplishments and milestones we've achieved to date.
**Join Our Team**
You'll be joining careerzynith at a pretty magical time. Our Inside Sales Customer Manager role is perfect for a proactive and customer-focused individual who is eager to develop their skills and make a real impact. If you're passionate about helping customers succeed, have a knack for building relationships, and are eager to develop your skills, this role could be perfect for you.
**Key Responsibilities**
As an Inside Customer Manager at careerzynith, you'll have the opportunity to:
* Connect with customers worldwide through email, Zoom, social media, and chat to build strong relationships and grow their usage of our products.
* Manage and support your accounts through the subscription renewal process, finding creative ways to overcome objections, solve issues, and unlock new opportunities for account growth.
* Act as the go-to, trusted resource for your customers, guiding them on how to get the most out of our offerings and helping them reach their goals.
* Provide valuable feedback to our leadership team to help improve our processes, automate repetitive tasks, and enhance the overall customer experience.
* Consistently meet renewal and expansion targets and support your customers' ongoing success.
* Satisfactory compliance with the Customer Management Expectations as set out and agreed upon each year.
**What We're Looking For**
We're seeking a highly motivated and experienced Inside Sales Customer Manager with a proven track record of success in a fast-paced, customer-focused environment. If you have:
* At least one year of experience in Sales or one year of school administration, ideally in a fast-paced, customer-focused environment (bonus points if it's been at a startup or in SaaS).
* A passion for helping customers overcome challenges and achieve their objectives.
* A consultative approach, with a helpful, problem-solving mindset and the ability to guide conversations to uncover customer needs and offer the right solutions.
* Strong communication skills, with the ability to explain the benefits of our solutions clearly and persuasively.
* A curious and inquisitive nature, with the ability to ask insightful questions to understand the challenges faced by customers and add value.
* A self-starter mindset, with the ability to work independently and collaboratively as part of a team to reach shared goals.
**What You'll Bring**
As an Inside Sales Customer Manager at careerzynith, you'll bring:
* A winning mindset that thrives in a fast-paced, goal-oriented environment.
* The ability to work in a high-intensity sales environment.
* A positive, coachable mindset.
* A minimum of one year of success in a Customer Manager role, ideally in a K-12 EdTech (or SaaS) environment; K-12 teaching experience is a plus (Two plus years preferred) with a proven track record of meeting and exceeding sales goals (or one year of school administration).
* Demonstrated ability to meet agreed targets for subscription renewal and expansion consistently.
* Familiarity with education system purchasing processes and key decision-making stakeholders.
* Knowledge of CRM tools, marketing automation software, and virtual communication platforms.
* Strong written and verbal communication skills.
* A passion for educating prospects and closing new opportunities, making an impact, building your skills, and helping customers achieve their best.
* A knack for asking great discovery questions to uncover new opportunities for careerzynith across the territory.
* A relevant college degree.
* Preferred location: Central, Mountain, or Pacific Time Zones.
* A self-starter with a documented track record of success.
**Why Join careerzynith?**
* Great team: Founded by startup veterans and passionate engineers. Currently, in a scale-up stage, we're looking to expand our brand.
* A fun, diverse, transparent, and vibrant scale-up culture empowers all our people to be leaders.
* Happiest customers: Helping thousands of schools worldwide through the digital transformation of education for the 21st century.
* Great product with huge footprint: Already used by over 44 million users in 200 countries - spread primarily by word of mouth.
* One of the world's favorite classroom tools.
* Powerful partners: careerzynith is a premier partner of both Google and Microsoft.
* Make an impact: Help us progress the digital transformation of K-12 education for 21st-century learning with our student-centric learning environment.
**Equal Opportunities Employer**
careerzynith is an equal-opportunity workplace, and we would like to hear from all qualified applicants. If you have a disability or any special needs that we might need to accommodate, please let us know.
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application.