careerzynith is a dynamic and innovative company that thrives on delivering exceptional experiences to its customers. As a leader in the industry, we are committed to pushing the boundaries of what is possible and creating a culture that values creativity, collaboration, and growth. Our team is passionate about making a difference and is dedicated to providing the best possible support to our customers through various channels, including social media.
careerzynith is seeking an experienced Senior Manager, Social Media Customer Support to join our team. As a key member of our social media support team, you will be responsible for developing and operationalizing the social support strategy and roadmap, leading a team of leaders and individual contributors, and driving implementation of appropriate reporting and analysis. If you have a passion for creating extraordinary experiences for customers and employees, and are proficient in developing and maturing a team individually and collectively, then this is an excellent role for you!
As the Senior Manager, Social Media Customer Support, you will be an outstanding addition to our team. You will be responsible for architecting the integrated strategy and guiding tactical implementation across social media support channels (Twitter, Facebook, AppFollow) for Direct to Consumer (DTC) including Disney+, STAR+, Hulu, Disney Moves Anywhere, Disney Movie Insiders, Disney Entertainment Brands (ABC, ABC News, DisneyNOW, Freeform, FXNOW, Nat Geo TV, Nat Geo Magazine and Disney Games! You will serve as the primary point of contact for all needs related to the social media team, including cross-team collaborators and 3rd party partners. You will also be responsible for leading and guiding go-to-market launches and product launches in concert with all partners and cross-team collaborators, ensuring social presence is appropriately represented and supported.
To be successful in this role, you will need to possess the following qualifications and skills:
The following qualifications are preferred but not required:
At careerzynith, we believe in investing in our employees' growth and development. As a Senior Manager, Social Media Customer Support, you will have opportunities to:
careerzynith is a dynamic and innovative company that thrives on delivering exceptional experiences to its customers. Our team is passionate about making a difference and is dedicated to providing the best possible support to our customers through various channels, including social media. We value creativity, collaboration, and growth, and we are committed to creating a culture that supports these values.
The base pay for this position will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
If you are passionate about creating extraordinary experiences for customers and employees, and are proficient in developing and maturing a team individually and collectively, then we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!