At careerzynith, we're a global leader in the customer experience (CX) industry, dedicated to delivering exceptional experiences for our clients and their customers. With a team of 170,000 associates across the globe, we're the driving force behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We're now seeking an experienced Spanish Customer Service Agent to join our remote team. As a key member of our customer service team, you'll play a vital role in providing exceptional customer experiences, resolving customer inquiries, and driving customer satisfaction.
**About the Job**
As a Spanish Customer Service Agent, you'll be responsible for handling customer inquiries, resolving issues, and providing first-touch resolution whenever possible. You'll be working with a diverse range of customers, responding to their queries, and ensuring that their needs are met. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving customer satisfaction.
**Key Responsibilities**
* Respond to all customer inquiries within given timescales, efficiently and effectively
* Develop and maintain a full knowledge of client products and services
* Recognise when a problem or query should be transferred to another department or a more senior member of staff
* Deal with all correspondence as requested/required
* Log all calls accurately and in line with procedure
* Responsible for maintaining and updating all administration
* Demonstrate an ability to troubleshoot, analyse, and identify solutions using existing guidelines and tools
* Meet minimum monitoring criteria and meet and exceed daily/weekly targets
* Work as part of a team
* Constantly learn, expand, and share your knowledge
**Essential Qualifications**
* Native level of English and Spanish (you will handle calls and emails in both Spanish and English)
* Experience or aptitude for customer service
* True team player, no 9-5 mentality
* Knowledge of Mac/PC, Android, and iOS operating systems
* Good organisational skills
* A minimum of 20 wpm on a keyboard
* Strong client-facing communication skills
* Strong sense of ownership and drive to go the extra mile to solve an issue
* Ability to troubleshoot problems, research, and find answers to client questions
* Ability to work under pressure
**Desirable Qualifications**
* Previous fashion background or retail experience
* ECDL qualification an advantage
**Working Hours**
* 37.5 hours, 5 days from 6 on a rotational basis - Mon - Sat between 09:00 and 20:00
**What We Offer**
* Competitive salary
* Opportunity to work with a global leader in the CX industry
* Remote work environment
* Collaborative and dynamic team
* Continuous learning and development opportunities
* Recognition and rewards for outstanding performance
* Comprehensive benefits package
**Why Join careerzynith?**
At careerzynith, we're passionate about delivering exceptional customer experiences and driving customer satisfaction. We're a global leader in the CX industry, with a team of 170,000 associates across the globe. We're committed to innovation, excellence, and customer-centricity. If you're passionate about customer service, have a strong work ethic, and are looking for a challenging and rewarding role, then we'd love to hear from you.
**How to Apply**
If you're interested in this exciting opportunity, please submit your application today. We can't wait to hear from you!