Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join careerzynith as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a valued member of our team, you'll have the opportunity to grow your skills, advance your career, and make a meaningful impact on the lives of our customers.
**A Career Powered by Your Passion**
At careerzynith, we're committed to fostering a culture that values diversity, inclusion, and employee well-being. Our team of game-changers from over 70 countries is united by a shared passion for delivering exceptional customer experiences and driving business growth through innovation. As a Technical Support / Customer Service Representative, you'll be part of a global community that's dedicated to making a difference.
**Career Growth and Personal Development**
We believe that our employees are the driving force behind our success, and we're committed to investing in their growth and development. As a Technical Support / Customer Service Representative, you'll have access to a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. Our 80% internal promotion rate is a testament to our commitment to helping our employees succeed.
**What You'll Do in This Role**
As a Technical Support / Customer Service Representative, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver
* Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Offering additional products and/or services
* Delivering expert customer experiences with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**What's in It for You**
As a Technical Support / Customer Service Representative at careerzynith, you can expect:
* Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Join the careerzynith Team Today!**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."
**Job Type:** Full-time
**Pay:** From $16.00 per hour
**Benefits:**
* 401(k)
* Dental insurance
* Employee assistance program
* Health insurance
* Professional development assistance
* Referral program
**Application Question(s):**
* Please provide a direct email.
**Work Location:** Remote
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