Join careerzynith, a leading e-commerce company, as a Virtual Design Chat Consultant and be part of a dynamic team that is revolutionizing the way customers interact with our brand. As a Virtual Design Chat Consultant, you will play a crucial role in providing exceptional customer service, utilizing your design expertise to help customers create their dream homes, and closing deals on their design purchases.
**About careerzynith**
careerzynith is a renowned e-commerce company that offers a wide range of products, including home decor, furniture, and kitchenware. Our mission is to provide our customers with an exceptional shopping experience, and we are committed to delivering high-quality products and services. As a Virtual Design Chat Consultant, you will be working with our customers to understand their needs and preferences, and providing them with personalized design solutions.
**Job Description**
As a Virtual Design Chat Consultant, you will be responsible for:
* Responding to customer inquiries and providing design solutions via live chat
* Utilizing your design expertise to help customers create their dream homes
* Closing deals on design purchases
* Working closely with other departments to resolve issues and provide exceptional customer service
* Developing written customer responses and providing product or service information
* Projecting a professional company image through text chat interaction
* Categorizing and assigning chat sessions appropriately
* Performing other duties assigned
**Benefits**
As a Virtual Design Chat Consultant at careerzynith, you will enjoy a range of benefits, including:
* 40% discount on most merchandise
* Fun contests and rewards and recognition programs
* Paid training from the comfort of your home
* Internal promotional opportunities
* Competitive hourly rate of $19.00 per hour (may differ due to individual state wage requirements)
**Essential Functions**
To be successful in this role, you will need to:
* Troubleshoot and respond to customer inquiries within 5 seconds
* Multi-task and handle 2 to 5 chats at once
* Work closely with other departments to resolve issues
* Assist with developing written customer responses
* Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI
* Project a professional company image through text chat interaction
* Provide visitors with product or service information
* Promote careerzynith products and/or services in a positive way
* Categorize and assign chat sessions appropriately
* Perform other duties assigned
**Qualifications**
To be considered for this role, you will need to:
* Have 3+ months of design experience
* Possess a high school diploma or GED
* Demonstrate attention to detail and a superior customer service attitude
* Maintain confidentiality and professionalism at all times
* Possess strong professional written communication skills with the ability to multi-task and correctly interpret customer requests
* Enjoy working independently with excellent problem-solving and decision-making skills
* Possess good self-management and motivation
* Possess strong interpersonal skills
* Be computer savvy and have the ability to navigate websites and multiple systems while maintaining multiple written conversations
* Possess the ability to type a minimum of 35 wpm
* Practice active listening skills
* Be confident in communicating in English (written and verbal)
**Important Facts**
To be considered for this role, you must:
* Be able to complete mandatory paid training for 4 weeks with 100% attendance
* Confirm that you have the equipment requirements listed below
**Technology Requirements**
To work from home, you will need to have:
* A full-size or all-in-one desktop personal computer or a traditional laptop personal computer that meets the minimum specifications listed below
* Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
* Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
* Mac IOS 12 or newer
* A webcam for training and meetings
* An external mouse (wired preferred)
* A keyboard (wired preferred)
* A USB headset (wired required – wireless/Bluetooth headsets not acceptable)
* A "Unified Communications" type headset or a "Gaming" headset that meets the requirements
**How to Apply**
If you are a motivated and customer-focused individual with a passion for design, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [careerzynith Recruiting Team](mailto:
[email protected]). We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.
**Note**
Applicants must meet all essential functions and qualifications to be considered for this role. careerzynith reserves the right to modify or withdraw this job posting at any time without notice.