We are a global IT services and consulting company that brings together enterprise and start-up innovation. We are looking for a Google DialogFlow Engineer (Python) to join the Bot Development team and help build next-generation conversational AI solutions across cloud platforms.
Requirements
- Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX
- Craft clean, efficient, and maintainable code adhering to industry best practices and standards
- Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem
- Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations
- Leverage natural language processing (NLP), LLM and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs
- Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions
- Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement
- Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development
- 4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework
- Strong hands-on experience with Python for backend development, API integrations, and chatbot orchestration
- Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI
- Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities
- Solid understanding of Google as a Software-as-a-Service platform
- Proven troubleshooting and analytical skills in complex, distributed environments
- Familiarity with SQL and experience working with relational databases
- Experience integrating web services into applications
- Bachelor’s degree in a technology-related field or equivalent experience
Benefits
- Culture of Relentless Performance
- Competitive Pay and Benefits
- Work From Anywhere Culture
- Growth Mindset
- Global Impact
- Welcoming Multicultural Environment
- Social Sustainability Values
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