Helpdesk Support Specialist

Job title: Helpdesk Support Specialist in Carson, CA at Dermalogica
Company: Dermalogica
Job description: Who We AreDermalogica is the global leader in the professional skincare industry driven by innovation, education, and a passion for results. With distribution in over 90 countries and the backing of Unilever, we combine an entrepreneurial spirit with cutting-edge resources to bring exceptional skincare products and services to professionals and consumers alike. Bolstered by our International Dermal Institute - the apex of post-graduate skin and body therapy training - Dermalogica is on an exhilarating journey of expansion. If you thrive in a dynamic, growth-oriented environment committed to excellence, this could be the perfect opportunity for you!What You Will DoDermalogica is seeking a dedicated and customer-focused Helpdesk Support Specialist to join our IT team onsite at our corporate headquarters in Carson, CA. This in-person role offers the opportunity to provide hands-on technical support to employees across the office, while also delivering remote assistance to team members nationwide-ensuring seamless day-to-day operations and an outstanding user support experience.Key Responsibilities:

• Deliver timely and effective technical support to on-site and remote users across the organization, ensuring a high standard of customer service.
• Administer and maintain desktop computing environments, including installation, configuration, troubleshooting, and upgrades of hardware, peripherals, and software to ensure optimal performance.
• Respond to incoming support requests via service desk tickets, phone calls, and email, ensuring issues are documented, prioritized, and resolved or escalated within defined SLAs.
• Utilize remote support tools to diagnose and resolve user issues efficiently across geographically distributed teams.
• Provide onboarding, technical orientation, and ongoing training to end users to promote self-service and system proficiency.
• Track and manage IT equipment inventory, ensuring accurate documentation and supporting lifecycle planning and procurement.
• Manage multiple support requests and projects concurrently, setting priorities and meeting deadlines in a fast-paced environment.
• Configure, maintain, and troubleshoot mobile and tablet devices across iOS and Android platforms.
• Assist with conference room technology and provide audiovisual (A/V) support during internal meetings and corporate events.

What You BringIdeal Qualifications and Skills:

• Required: High school diploma. Preferred: Associate's or Bachelor's degree in Computer Science, Information Technology, or related field.

• Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Certified: Windows Client (MD-102) are highly recommended.
• Minimum of 1 year of hands-on experience in an IT help desk or technical support role.
• Proficient in troubleshooting Microsoft Windows environments, including hardware, software, and network-related issues. Familiarity with both Windows and macOS environments is a strong advantage
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Excellent documentation and reporting skills using tools like Microsoft Word and Excel.
• Experience with remote access tools and ticketing systems is a plus.
• Ability to lift and move IT equipment as needed.
• This is an in-person role based at our Carson headquarters; remote work is not available for this position.

The expected pay range for this position is $24.00 to $28.00 per hour. The exact base pay is determined by various factors including experience, skills, education, and budget. This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.Why Join Us?

• A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education. We have a record of achievement and are committed to building upon our brand's legacy.
• Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to the table. You will have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.
• Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world's largest and most successful consumer goods companies. While operating as an independent business, we now have access to groundbreaking capabilities and resources, empowering us to win in our markets.

If you are ready to realize your potential and contribute to Dermalogica's mission, we would love to hear from you! Apply now and let's explore the opportunity together. Rest assured, all applications will be thoughtfully reviewed, and our HR team will contact you if your skills align with the position.Dermalogica is an equal opportunity employer committed to fostering an inclusive culture where all employees are valued, supported, and empowered to succeed.
Expected salary: $24 - 28 per hour
Location: Carson, CA
Apply for the job now! Apply Now