[Hiring] Patient Contact Center Scheduler @Franciscan Alliance, Inc.

Role Description The Patient Engagement Access Center (PEAC) Specialist I is critical for coordinating, scheduling, and registering appointments for office visits for providers, imaging, and ancillary departments. In this role, you will act as a first point of contact for patients/customers and assist with matching patients/customers' needs to the appropriate provider or resource. • Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates, and routing clinical inquiries appropriately. • Assess the caller’s needs and respond to ensure the appropriate resolution for the inquiry or issue. • Understand when to escalate calls to RN, provider clinic, or PEAC leadership. • Proactively escalate areas of concern or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build. • Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture, and insurance plan networks. • Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities. • Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled. • Work hours are 8:30am to 5:00pm; hours could change; hours of operation are 6am to 5pm, Monday through Friday. • Training hours: 8:00am to 4:30pm. • Remote position. Qualifications • Required: High School Diploma/GED • Preferred: 1 year Healthcare contact center, ambulatory or acute clinic, or physician office experience Requirements • Travel is required: Never or Rarely • Job range: Patient Contact Center Scheduler $17.50 - $22.75 • Incentive: Not Applicable Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.