Role Description
Labcorp is seeking a remote Supervisor, Global Client Delivery, to join our Central Labs Services team.
• Supervise the day-to-day operations of the assigned Study Design Leads:
• Ensure appropriate resource allocation to successfully implement and execute project plans.
• Manage workload balance within assigned teams and participate in resource management across global teams.
• Ensure consistent implementation, use, and review of SOPs.
• Coordinate and monitor progress to ensure the achievement of team goals.
• Implement, monitor, and report performance metrics and take corrective action when appropriate.
• Effective and timely adherence to management communications, meetings, and procedures.
• Participate in departmental strategy execution.
• Grow and develop your team including:
• Ensure the development of a competent workforce to meet growth plans within budget.
• Establish and monitor performance objectives for assigned direct reports and take corrective action where appropriate.
• Complete thorough, timely, and well-documented performance evaluations.
• Responsible for the activities and outcomes of direct reports, taking corrective actions where appropriate.
• Instill and manage a culture of continuous improvement, quality, and productivity:
• Responsible for monitoring and tracking resolution of all customer complaints, issues, and concerns related to the team’s responsibilities.
• Manage and ensure the resolution of such instances in collaboration with leadership.
• Ensure issues are documented and leveraged to prevent repeated occurrence.
• Leverage expertise by ensuring the breadth of experiences and liaison network are leveraged.
• Ensure all services failures are identified, tracked, and resolved in a timely manner.
• Take preventative action to ensure that the same service failure does not occur again.
• Ensure the team and department deliver on customer commitments in accordance with World Class Project Management and Service Excellence:
• Ensure best practices are applied within the team regarding budget and risk management.
• Ensure systems are updated to accurately reflect workload, timelines, etc.
• Lead client relationship activities; adapt depending on specific client needs.
• Ensure management of team and/or customer milestones and proactive communication with customers.
• Proactively consult with customers regarding the impact of their decisions.
• Seek to understand their true needs and how LabCorp can best deliver to their needs.
• Understand how each customer defines success and tailor processes and interpersonal approach to best meet customer needs, while balancing the advantages of global consistency.
• Effectively collaborate with others and work across boundaries as necessary:
• Assist leadership in managing and supervising the day-to-day operations of the team.
• Work with the appropriate Business Development Directors to understand the culture and evolving needs of customers.
• Work across CLS functions and Business Units to remove barriers and optimize client delivery consistently.
• Other duties as assigned.
Qualifications
• High school diploma or equivalent
• 3 or more years of experience in clinical research in a client-facing role
• 1 or more years of experience in Central Laboratory Services
Requirements
• Bachelor’s degree in life science, medical, scientific, technical, or laboratory related discipline (preferred)
• 1 or more years of people leadership experience (preferred)
Benefits
• Comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan for employees regularly scheduled to work 20 or more hours per week.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.