Customers Bank is a super-community bank founded in 2009, focused on delivering dedicated personal service and innovative solutions to its customers. The HR (PXT) Operations Coordinator role is designed for a recent college graduate or early career professional, responsible for managing employee changes, supporting PXT inquiries, and driving efficiencies within the team.
Responsibilities
- Process all employee changes and updates within Workday including promotions, onboarding, terminations, transfers, compensation changes
- Monitor and manage the PXT shared mailbox as the central intake for PXT requests
- Own TM engagement with respect to first-line support for PXT inquiries questions on policies, benefits, and payroll; escalate complex issues as needed
- Track and document team member cases to ensure timely follow-up
- Process employment verifications, unemployment claims, and monitoring expenses
- Act as a backup for other PXT Solutions team members to minimize key person risk
- Support completion of I-9s for new hires
- Ensure all candidates hired successfully complete the background check screening process, communicating any flags for resolution to the Talent Acquisition lead, prior to the start date
- Drive AI solutions and efficiencies within PXT
- Support compliance reviews and assist with preparation for internal/external audits
- Track delivery of PXT-led projects, maintaining trackers and status updates to ensure deadlines are met
- Support follow-ups and action tracking from meetings to drive accountability
- On-going maintenance of the PXT Intranet content to ensure compliance
- Coordinate and run PXT all-hands, offsites, and quarterly planning
- Partner with PXT leadership to build and monitor the team’s strategic roadmap
Skills
- Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered
- This position is ideal for a recent college graduate with a degree in Human Resources; Master's degree is a huge plus
- Experience with using AI tools for automation and efficiency
- 1-2 years of work experience, in a corporate or professional atmosphere. Internship focusing in HR operations is preferred. Excellent organizational and communication skills
- The ability to thrive in a high demand, entrepreneurial environment
- High level of curiosity and desire to learn and do new things
- Proactive problem-solving
- Comfort working with ambiguity
- Experience working with Workday (strongly preferred)
- Microsoft Office Suite
- Strong knowledge of AI tools
- Ability to work with other Customers Bank's applications
Company Overview
Customers Bank offers commercial, consumer, and specialty banking services. It was founded in 1997, and is headquartered in Washington, District of Columbia, USA, with a workforce of 501-1000 employees. Its website is https://www.customersbank.com/.