Role Overview
We are seeking a skilled HR ServiceNow Application Engineer to join our team. In this role, you will focus on building, optimizing, and maintaining a robust platform utilized by internal IT customer teams across the enterprise. You will act as a collaborative consensus builder, aligning engineering strategies and system designs with organizational architecture standards, application frameworks, and core business goals.
Key Responsibilities
- Feature Delivery & Adoption: Manage and execute tasks within Azure DevOps that align with broader product features. Drive platform engagement by communicating new capabilities and process enhancements to users to increase enterprise-wide adoption.
- Platform Governance: Implement tools and workflows that reinforce a stable platform environment. Guide ongoing development efforts and document best-practice standards for the organization.
- CI/CD & Automation: Oversee the Continuous Integration and Continuous Delivery (CI/CD) lifecycle. Create and update test automation frameworks specifically for Human Resources Service Delivery (HRSD) workflows and associated ServiceNow APIs.
- Cross-Functional Alignment: Partner with stakeholders to ensure systems engineering blueprints fit seamlessly within defined architectural boundaries and long-term application strategies.
Qualifications & Experience
- Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
- ServiceNow Expertise: Strong foundational knowledge of the ServiceNow platform and HRSD processes. Previous exposure to additional modules such as CMDB and ITSM is considered a distinct advantage.
- Core Technical Skills: Practical experience with ServiceNow Flow Designer, Automated Test Framework (ATF), and end-to-end Service Catalog development and deployment.
- Integrations & Cloud: Hands-on experience with API testing, system integrations, and deployment, alongside a solid understanding of Azure fundamentals and Azure DevOps.
- Collaboration & Communication: Proven ability to coordinate across multiple distinct product teams, manage stakeholder relationships, and communicate technical concepts clearly to diverse end-users.
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