Responsibilities
Applies detailed knowledge of Altera’s products and solutions, including Paragon, within specific domains, functional, or specialty areas to implement and support Altera software at client sites
Collaborates across Altera teams to help deliver client solutions and successful project outcomes
Performs all project workplan tasks for assigned role in accordance with contracted project scope
Performs system configuration tasks and provides system configuration consultation to clients
Provides workflow consultation and guidance in line with Altera recommendations and best practices
Identifies, resolves, and/or appropriately escalates system and workflow issues that arise throughout an implementation project
Provides activation and go-live support
Meets or exceeds utilization targets set by the organization
Sets appropriate expectations with clients and manages them throughout the project lifecycle
Executes all tasks related to a contracted project role independently, with limited support or mentorship as needed
Provides feedback to appropriate internal organizational groups on software and methodology improvements
Facilitates the process of defining client expectations by asking key questions that help clients identify and articulate their needs
Build trust by communicating effectively with clients regarding issues, concerns, and recommendations
Develops and presents recommendations that address key client objectives
Qualifications
Academic and Professional Qualifications
Bachelor’s Degree or equivalent work-related experience
Experience
4–7 years of relevant work experience
Advanced knowledge of Altera solutions and Paragon products preferred
Experience with software implementation, workflow consulting, system configuration, and client support
Travel Requirements
International travel may be required
Up to 80% travel may be required
Working Arrangements
Standard work week or as defined by assignment requirements
Primarily working in a standard office environment or remotely
May require after-hours, on-call support, and/or holiday coverage