Location:
Signature is looking to add a Field Development Specialist toour team to assist Field Consultants (Inspectors) with technical questions andcorrections on inspection reports.
Signature Companies is a High Value Residential Insurance Inspectionprovider, dedicated to superior customer service, quality, and time service.Signature Companies (https://signaturecompanies.com) has been an industryleader in providing exceptional customer service, precise propertydocumentation and timely, high-quality inspection reports for over 30 years.
In this role, you will collaborate with Field Consultants(independent contractors) and internal team members to build and maintainstrong, productive relationships. You will ensure adherence to establishedprocesses, supporting the timely delivery of high-quality inspection reports. Thisrole serves as a key resource for guidance, support, and education for our FieldConsultants across the United States.
The ideal candidate will have prior field experience in theinsurance inspection industry, specifically with high-value homes valued over$1million, sketching, and replacement cost valuations.The candidate will thrive on helping others,and will have the ability to elevate people, processes, and platforms.
Scope ofResponsibilities:
- Primary point of contact for Field Consultant support inquiries regarding inspection forms/ valuations, sketches, photos, guidelines, and corrections or clarifications identified by the quality assurance team
- Primary point of contact for assistance with delayed inspection reports due to outstanding or unaddressed errors, corrections, or clarifications to ensure timely and accurate resolution.
- Collaborate with Quality Assurance & Compliance Team as well as Field Consultants to resolve inspection report concerns communicated by the insurance carrier following report completion and delivery.
- Coordinates and connects our Mentors (Field Consultant Trainers) with underperforming Field Consultants as determined by Signature’s Leadership Team based on performance statistics, and monitors progress and outcomes
- Develop job aids and educational resources for the Field Consultant team as directed by leadership
- Works closely with our Quality Assurance & Compliance Team and Operations Team to assure understanding of processes, requirements, and inspection handling
- Engages in field team meetings, Quality Assurance & Compliance team meetings, meetings with customers, and other meetings as deemed necessary by leadership
- Documents company platforms for transparency toall team members and accurate record keeping
- Maintains a pleasant demeanor and commitment to service
- Performs other related duties as assigned
In this role you will be expected to: interface withcontractors and internal team members to maintain positive relationships,ensure timely and accurate report completion, and assist leadership teams bygoing above and beyond to propel Signature in delivering exceptional service toour field consultants and customers. This is an hourly, non-exempt position,reporting to the Director of Compliance.
Requirements
• Prior experience in the insurance inspection industry required
• Experience with Loss Control 360
• Excellent oral/written communication skills
• Excellent customer and contractor relationship skills
• Positive and enthusiastic personality
• Excellent organization skills
• Proficient in MS Office
• Ability to multi-task
• Ability to work in a team environment and take direction from management and supervisors
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence.
• High school diploma or general education degree (GED); college degree preferred
Benefits
Pay is $24.00 to 28.00 per hour depending upon experience
Eleven paid company holidays. 401K. Heath care (including dental and vision)
Personal time and vacation days earned according to length of service with company. Years 1-2 start with 80 hours of PTO
Opportunities for advancement are available
This is a 100% work from home environment
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