Healthfirst is seeking an Integrated Products Project Liaison to provide administrative support for the Integrated Products Sales group's growth initiatives in long-term care products. The role involves coordinating processes, ensuring quality customer service, and managing projects across multiple teams while maintaining effective communication and organization.
Responsibilities
- Provides administrative support to Long Term Care Sales department by acting as liaison among LTC Sales, PHSP Sales, Medicare Sales, Intake, Ancillary, Fleet, Community Engagement and Clinical Teams as necessary
- Works collaboratively with Finance/IS/IT in obtaining and summarizing growth, membership and staffing reports
- Assists in staff onboarding through ordering of all equipment and scheduling any necessary training
- Monitors annual premiums budget, as well as in-house/warehouse inventory of marketing supplies/premiums
- Prepare marketing packages, including the ordering and stocking of product specific marketing materials for the full Integrated Products Sales Team
- Assists with data entry of Marketing/Provider Contacts into a designated database (Salesforce) as needed
- Handle incoming telephone calls from field marketing staff and leadership in a prompt, courteous and appropriate manner
- Pulls and updates provider specific referral reports for Sales Leaders and marketing staff, with validated information, in a timely manner
- Identifies opportunities to streamline reporting for the Sales Leaders
- Reviews and summarizes performance dashboards for the IP Sales Team
- Schedules and maintains various meeting calendars
- Takes all team meeting specific minutes and follow-up items
- Develops and maintains all provider specific quarterly presentation decks
- Develops field presence heat maps and identifies opportunities for growth through on-site marketing efforts
- Tracks and distributes team commission/bonus statements
- Acts as the primary point of contact within Integrated Sales, for any Community Engagement Events/Sponsorships
- Monitors and requests maintenance for full team equipment such as laptops, phones, VPN devices, etc
- Other duties as assigned
- Must be willing to work overtime if needed
Skills
- High School diploma/GED or equivalent experience
- Strong planning, organizing, and execution skills - experience managing a range of concurrent large scope projects
- Ability to craft communications, set meetings and organize schedules in Microsoft Outlook
- Ability to communicate effectively verbally and in writing
- Ability to establish and maintain relationships with key stakeholders
- Advanced level Excel capabilities including Data Sorting, Data Filters, Pivot Tables and V Lookups
- Be able to work in a fast-paced environment
- Bachelor's degree
- 1-3 years of long-term care experience
- Change leadership skills coupled with exceptional relationship building and influencing ability
- Problem solving skills; ability to think strategically and critically in developing solutions to complex problems
- Creativity and flexibility in addressing future challenges in alignment with Healthfirst's long-term growth and profitability goals
Benefits
- Medical
- Dental and vision coverage
- Incentive and recognition programs
- Life insurance
- 401k contributions
Company Overview
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