Job Title: IT Help desk Specialist
Employment Type: Contractual (with potential for extension based on performance)
Work Schedule: US Business Hours (e.g., PST/EST)
Location: India
Work Setup: Remote
Position Overview
We are looking for a reliable and proactive IT Support Specialist to provide technical assistance and support for end-users across the organization. This role is responsible for troubleshooting software issues, maintaining IT systems, working on tickets, and ensuring a smooth and efficient technology experience for all users.
This is a contractual role with the possibility of extension based on performance and business needs.
Key Responsibilities
Provide day-to-day technical support to end-users via email, chat, or ticketing systems
Troubleshoot and resolve hardware, software, and network issues
Install, configure, and maintain computer systems, applications, and devices
Manage user accounts, permissions, and access (e.g., Google Workspace, Microsoft 365)
Support onboarding and offboarding of employees (account setup, equipment provisioning)
Monitor and respond to IT support tickets in a timely manner
Maintain IT documentation, SOPs, and knowledge base articles
Assist with system updates, patches, and basic cybersecurity practices
Escalate complex issues to senior IT personnel when necessary
Qualifications
Proven experience in IT support, help desk, or technical support roles
Strong knowledge of Windows and/or macOS environments
Familiarity with common business applications (Microsoft 365, Google Workspace, Slack, etc.)
Basic understanding of networking concepts (VPN, DNS, IP configuration)
Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management)
Strong problem-solving and troubleshooting skills
Excellent communication skills, with the ability to explain technical issues clearly
Ability to work independently in a remote, fast-paced environment
Preferred Qualifications
(Insert years of experience) Experience supporting remote or global teams
Basic knowledge of cybersecurity best practices
Relevant certifications (e.g., CompTIA A+, ITIL) are a plus
Experience with device management tools (e.g., Intune, Jamf)
What We Offer
100% remote work setup
(Insert Budget)
Exposure to international teams and systems
Opportunity for contract extension based on performance
Dynamic and collaborative work environment
Join Us
Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported. At H!KINEX, we offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders.