Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence and related forms of gender violence. The IT Specialist supports the delivery of a workforce development program by ensuring participants have reliable access to technology and technical support necessary for training and employment placement.
Responsibilities
- Oversee and maintain all client digital devices, including laptops, hotspots, tablets, and essential software
- Ensure devices are properly configured, updated, secured, and tracked throughout the program lifecycle
- Provide general IT support to staff and clients as needed
- Manage the Occupational Training portion of the program, ensuring high-quality instruction and operational efficiency
- Deliver digital literacy and technology training to both clients and staff
- Assist with troubleshooting, software onboarding, and program-related tech guidance
- Conduct intakes, outreach, and ongoing communication with program participants
- Provide career support including résumé development, cover letter creation, and job search assistance
- Maintain accurate documentation and follow-up within case management systems
- Serve as the primary liaison with technology vendors and service providers
- Support Operations by monitoring technology inventory, usage, and spending
- Collaborate with the Operations team to ensure adherence to the technology budget and purchasing protocols
Skills
- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field OR equivalent combination of education, certifications, and hands-on experience
- Minimum of 1 years of experience providing IT or technical support in a professional, educational, nonprofit, or community-based setting
- Experience supporting users with varied levels of digital literacy, including individuals new to workplace technology
- Proficiency in supporting Windows and/or macOS operating systems
- Working knowledge of Microsoft 365 and Google Workspace
- Working knowledge of video conferencing platforms (e.g., Zoom, Microsoft Teams, Google Meet)
- Working knowledge of learning management systems or online training platforms
- Ability to troubleshoot common hardware, software, connectivity, and account-access issues
- Basic understanding of network connectivity and Wi-Fi troubleshooting
- Basic understanding of data privacy, cybersecurity fundamentals, and password management
- Basic understanding of file management and cloud storage systems
- Ability to support participants in using technology for training and certification programs
- Ability to support participants in using technology for job search and application processes
- Ability to support participants in using technology for virtual interviews and employer onboarding systems
- Familiarity with digital literacy concepts and workplace technology expectations
- Willingness to collaborate with instructors, case managers, and employer partners to align technology support with employment goals
- Strong verbal and written communication skills, with the ability to explain technical concepts in clear, plain language
- Demonstrated patience, empathy, and professionalism when providing support
- Ability to work effectively with individuals from diverse cultural, educational, and socioeconomic backgrounds
- Ability to document technical issues, solutions, and system changes accurately
- Strong time-management skills and ability to prioritize competing requests
- Comfortable working in a fast-paced, service-oriented environment with evolving program needs
- Commitment to equity, accessibility, and inclusion in technology access and workforce preparation
- Experience working in—or willingness to learn about—trauma-informed, participant-centered program models
- Understanding of the role technology plays in economic mobility and employment readiness
- IT certifications (e.g., CompTIA A+, Network+, Google IT Support, Microsoft certifications)
- Experience supporting workforce development, adult education, nonprofit, or social service programs
- Bilingual or multilingual skills relevant to the participant population
- Experience supporting hybrid or fully virtual training environments
Benefits
- Health, Dental and Vision Insurance
- Employer-paid life insurance
- Employer retirement contribution
- Paid time off (Holidays, Vacation, Personal, Sick)
- Generous Leave Policy
- Flexible spending account / Health savings account
- Student loan assistance
- Tuition reimbursement program
- Gym reimbursement program
- Wellness program and rewards
Company Overview
Company H1B Sponsorship
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