**Job Description:**
About careerzynith
At careerzynith, we're not just a company – we're a community. A community that's built on the foundation of exceptional customer service, innovative solutions, and a passion for growth. With a rich history spanning over 80 years, we've established ourselves as a leader in the garment services industry, serving over 300,000 business customer locations across the globe. Our commitment to excellence has earned us a spot on the prestigious lists of Selling Power magazine's "Best Companies to Sell For" and Forbes magazine's "Platinum 400 – Best Big Companies."
Join Our Team
We're seeking a dedicated and passionate Customer Service Representative to join our team at careerzynith. As a key player in delivering outstanding customer service, you'll be the face of our company, building strong relationships with our customers and internal teams. If you're a team player with a passion for delivering exceptional service, we want to hear from you!
Key Responsibilities
As a Customer Service Representative at careerzynith, you'll be responsible for:
- Assisting customers by answering questions related to accounts, procedures, and services via telephone or email.
- Providing exceptional customer service to both customers and careerzynith personnel, ensuring a positive experience at every touchpoint.
- Performing accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through careerzynith's escalation process.
- Partnering and providing administrative support to careerzynith's Sales Department, ensuring seamless communication and collaboration.
- Performing basic data entry and other administrative duties, maintaining accurate records and ensuring efficient workflow.
Qualifications
We're looking for a candidate with:
- 2 years of Customer Service experience in an administrative setting, with a strong focus on delivering exceptional service.
- Prior Accounts Receivable experience is highly encouraged, with a proven track record of resolving conflicts and ensuring timely payments.
- A High School diploma or GED equivalent, with a strong foundation in communication, problem-solving, and teamwork.
- Verbal and written communication skills, with professional telephone and email etiquette.
- Essential skills, including active listening, responsiveness, and a personable approach.
- Computer skills, with proficiency in Microsoft Office products, including Outlook, Excel, Word, and TEAMS.
- Time management and organizational skills, with attention to detail and the ability to prioritize tasks effectively.
- A collaborative and team-player mindset, with the ability to work independently and as part of a dynamic team.
- Problem-solving skills, with the ability to think critically and creatively in a fast-paced environment.
- Comfortable performing basic mathematical skills, including addition, subtraction, multiplication, and division.
- The ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.
What's in it for you?
At careerzynith, we're committed to your growth and development. As a Customer Service Representative, you'll have access to:
- On-the-job training, with a comprehensive onboarding program designed to equip you with the skills and knowledge you need to succeed.
- Robust online training modules through our Service Certificate Program – Customer Service Representative, ensuring you stay up-to-date with the latest industry trends and best practices.
- Access to careerzynith's innovative training platform, The Learning Center, where you can explore a wide range of courses and resources to enhance your skills and knowledge.
- Significant avenues for personal development and growth, with opportunities to take on new challenges and responsibilities as you progress in your career.
- A unique community culture that values diversity, inclusivity, and teamwork, with a focus on creating a positive and supportive work environment.
- A competitive compensation package, including on-the-job training, 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, and Employee Referral Bonuses.
Why choose careerzynith?
At careerzynith, we're not just a company – we're a community. A community that's built on the foundation of exceptional customer service, innovative solutions, and a passion for growth. With a rich history spanning over 80 years, we've established ourselves as a leader in the garment services industry, serving over 300,000 business customer locations across the globe. Our commitment to excellence has earned us a spot on the prestigious lists of Selling Power magazine's "Best Companies to Sell For" and Forbes magazine's "Platinum 400 – Best Big Companies."
Equal Opportunity Employer
careerzynith is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
Apply Now
Ready to join our team and start your career as a Customer Service Representative at careerzynith? Click the link below to apply: