Lead Service Designer position at 3Pillar, a contractor role responsible for designing user experiences and leading end-to-end service design across complex environments. The role requires expertise in user experience design, service architecture, and organizational transformation, with a strong focus on strategic problem-solving and stakeholder influence.
Requirements
- At least 5 years of experience in a client-facing UX position
- At least 3 years of consulting experience
- Expertise working with complex digital products, business logic, process, and a variety of clients
- Experience in organizational leadership, including experience working with and influencing teams and executive leads
- A strong track record of problem solving and a 'roll up your sleeves' mentality
- Entrepreneurial spirit with the ability to see the bigger picture among the details
- Experience working with global teams
- Highly culturally aware
- Experience in facilitating workshops
- Relationship builder. Highly empathetic and collaborative, able to work across mid to senior-level stakeholders to drive decisions.
- Strong communication skills, including ability to explain, persuade, and take a large amount of information and distill it into a clear, concise message.
- Practical knowledge and experience in Agile practices and Lean methodologies to build best-of-breed products
Benefits
- Flexible work environment
- Global team and culture
- Well-being programs (fitness, mental health, time off)
- Career growth and development opportunities
- Equal opportunity employer
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