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Job Title: Leasing and Tenant Services Specialist (US Property Management)
Location: Remote
Time Zone: US Time Zones (EST–PST)
Role Overview We are looking for a proactive and tenant-focused Leasing and Tenant Services Specialist to support leasing operations and tenant experience across a US residential portfolio. This role is central to keeping occupancy rates high, tenants satisfied, and properties well-maintained. You will handle everything from leasing inquiries and lease renewals through to maintenance coordination and rent follow-up. Prior hands-on experience working in US property management is essential — candidates without this background will not be considered.
Key Responsibilities
Handle inbound leasing inquiries, schedule showings, and guide prospective tenants through the application process
Prepare and manage lease agreements, renewals, and related documentation
Monitor rent collection, identify delinquencies, and follow up with tenants on outstanding balances
Coordinate and track maintenance and repair requests, ensuring timely resolution through vendor management
Build and maintain strong tenant relationships, addressing concerns and resolving issues efficiently
Manage move-in and move-out coordination including walkthroughs, inspections, and deposit tracking
Maintain up-to-date tenant records, lease files, and property data within property management systems
Provide regular updates to property owners on occupancy, maintenance status, and tenant matters
Required Qualifications
1+ years of leasing or property management experience within the US residential real estate market
Demonstrated experience across leasing, rent collection, tenant communication, and maintenance coordination
Working knowledge of US leasing practices, rental agreements, and tenant management processes
Experience using US property management platforms such as AppFolio, Buildium, Yardi, or similar
Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US-based companies. Applications without this experience will not be considered.
Preferred Qualifications
Experience in leasing for multi-family or single-family residential portfolios in the US
Knowledge of US fair housing laws and tenant rights regulations
Familiarity with online listing platforms such as Zillow, Apartments.com, or similar
Spanish language proficiency
Tools & Technology
AppFolio, Buildium, Yardi, Propertyware, or similar
Google Workspace
Slack, Zoom
Zillow, Apartments.com, or similar listing platforms
Task and project management tools (Asana, ClickUp, Trello)
Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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