Live Chat Representative

Rev Kitchen & Bar is a vibrant, guest-focused restaurant brand known for delivering top-tier hospitality and culinary innovation. As we grow, we’re enhancing how we connect with our guests online. We’re looking for a friendly, fast-typing, and solutions-oriented Live Chat Representative to be the digital voice of Rev—helping guests with questions, reservations, and service requests in real time.Position Summary:As a Live Chat Representative, you’ll be the first point of contact for guests connecting with Rev Kitchen & Bar online. Whether it’s answering menu questions, helping with reservations, or resolving issues, you’ll deliver prompt, friendly, and professional support that reflects our high standards of hospitality.Key Responsibilities:

• Respond to guest inquiries via live chat on the website, social media, and other digital platforms

• Assist with online reservations, order support, menu details, hours, and general inquiries

• Resolve issues quickly and professionally, escalating when necessary

• Maintain a warm and conversational tone that reflects our brand voice

• Track and log guest interactions accurately in the system

• Collaborate with front-of-house and management teams to ensure accurate, real-time communication

• Identify and report trends in guest feedback to improve service and operations

• Assist with outbound messages during special events, promotions, or service updates

Requirements

• 1+ year experience in customer service, hospitality, or a similar role

• Excellent written communication and typing skills

• Friendly, professional, and solution-oriented demeanor

• Comfortable multitasking and working in a fast-paced environment

• Familiarity with live chat platforms (e.g., Zendesk, Intercom, or similar)

• Knowledge of restaurant operations or online ordering platforms a plus

• Weekend or evening availability may be required

Benefits

• Competitive salary with performance-based bonuses

• Opportunity to help shape a growing hospitality brand’s guest experience

• Creative and collaborative team environment

• Health, dental, and vision benefits

• Dining discounts and employee perks

• Growth and leadership opportunities

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