Must be a Florida resident to apply
At Defy Medical, we are a passionate team with a strong mission and a focused purpose: to #DefyExpectations for our patients and help them live better, healthier lives.
Defy Medical is looking to capitalize on the momentum that comes with being a dedicated leader and innovator in the field of integrative wellness. A large part of that strategy is our growing sales team. Patient Liaisons are responsible for contacting inbound patient lea
Must be a Florida resident to apply ds to provide an overview of Defy Medical’s services and assist new patients in starting individualized treatment plans. Patient Liaisons also partner closely with internal team members to advance patients through the intake process to achieve company revenue goals.
As a Patient Liaison, you should be comfortable in a fast-paced outbound call environment, be a self-starter who is comfortable managing their own time, be results and outcome oriented and above all, dedicated to exceeding sales goals while providing a positive patient experience.
Duties include but are not limited to:
Source new patient sales opportunities through inbound lead follow-up
Maintain a 24-hour turnaround time on contacting all new inbound leads
Develop a weekly call plan that consists of dedicated time slots to contact pending and new leads
Responsible for accurate and complete patient information recorded in the CRM
Maintain high-volume outgoing communications, with details logged in CRM
Execute patient communication campaigns and maintain a follow up schedule until each lead is contacted
Communicate between patient and appropriate Defy department to assist in the intake process as needed
Follow established sales operating procedures and best practices
Meet all performance expectations and regularly exceed sales goals
Skills:
Capable of making a high volume of outbound telephone calls and emails daily
Ability to interact effectively with diverse patients via phone and email
Excellent interpersonal and problem-solving skills
Excellent written and oral communication skills
Maintain above average attendance and punctuality
Ability to learn detailed knowledge of integrative wellness and specific clinical treatments
Willingness to work collaboratively and ability to demonstrate effective teamwork
Ability to prioritize work and meet deadlines
Must be self-starter and results-driven
Experience with CRM software (i.e. Salesforce)
Must have the desire and commitment to do what it takes to be successful
Must have a positive outlook and a strong ability to take responsibility for their successes and failures
Must have exceptional consultative selling and closing skills
Position Qualifications:
Bachelor’s degree in business or related field, preferred not required
Previous experience in inbound sales or related sales experience preferred
Proficiency in written and verbal communications
Genuine interest in therapies related to wellness, quality of life, and hormone therapies
Fluent in Spanish and English
Phone sales: 2 years (Required)
Medical sales: 1 year (Required)
HRT / TRT: 1 year (Preferred)
Shift Available
Monday-Friday 9am-5:30pm
6-8 weeks training period
Compensation: $21.63 plus commission
Supplemental pay types:
Bonus pay
Commission pay
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance