Money Out Operations Coordinator-Retirement

Voya Financial is dedicated to providing financial opportunities for individuals and communities. As a Money Out Operations Coordinator, you will be responsible for providing customer service support, processing and reconciling transactions, and ensuring accuracy in account information.

Responsibilities

• Process transactions related to operations' functions. Reconcile and verify accuracy of information. Refer incoming information to other staff members as appropriate
• Provide customer service to clients. Answer and resolve customer complaints and questions in an efficient and friendly manner
• Communicate problems to associates in other areas. Follow up to ensure issues are resolved and communicated to customers in a timely manner
• Monitor accounts and reports for accuracy. Communicate status of transactions to clients. Reconcile account information. Document and summarize information for team members
• Participate in training and ongoing professional development
• Other duties as assigned

Skills

• 2 years post-secondary business-related education or equivalent work experience
• Basic knowledge of company products
• Solid decision-making and problem-solving skills
• Strong oral and written communication skills
• Ability to work independently as well as in a team
• Detail oriented

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Company Overview

Company H1B Sponsorship