Company Description
The Law Enforcement Response (LER) Advisor role is a specialized, external vendor position focused on managing legal requests from law enforcement agencies worldwide.
Shifts: 6am – 15pm Sofia Time, Mon - Friday
Work location: 100% remote
Function: Dedicated specialist responsible for managing Law Enforcement Requests (LER) received by Spotify from end-to-end.
Job Description
Core Duties:
Triage and review incoming LER requests, including legal documentation.
Assess requests against internal LER guidelines, policies, and playbooks.
Initiate and validate data retrieval packages through internal systems, ensuring critical accuracy and quality control before delivery.
Acknowledge and respond to requests from law enforcement agencies worldwide regarding the status and outcome of their submissions, adhering to tight turnaround times (SLA deadlines).
Key Requirements:
Excellent Swedish (C1)
Valid EU work permit
Similar experience is a big plus
Strong communication and problem-solving skills
Comfortable explaining complex topics in a clear, simple manner
This is not a typical customer service role; it requires precision, sound judgment, comfort with ambiguity, and the ability to work independently under time pressure to manage competing priorities.
Critical Warning: The role involves exposure to sensitive and harmful content, including material related to criminal investigations, violence, exploitation, and child safety. Mandatory and extensive psychological wellbeing support is provided to all team members.
Qualifications
What You’ll Get:
Permanent contract with long-term job security
Fully remote training and work from anywhere in Bulgaria
Additional health and life insurance
21 days of paid annual leave
Food vouchers and Multisport card (partially covered)
Performance bonuses
World-class training and career growth opportunities
Digital HR services and 24/7 psychological support
Why Join Us?
Fully digital onboarding and contract signing
Recognition and referral programs
Engaging employee events and wellness initiatives
Learning platforms and certification support
Exposure to global business and an inclusive, multicultural environment
Ready to start your journey with Spotify and Sutherland?
Additional Information
All your information will be kept confidential according to EEO guidelines.