Position: Online Sales Associate (In-Store Only)
General Summary
The E-Commerce Associate is responsible for assisting with the day‑to‑day tasks of Goodwill Industries of South Mississippi's e-commerce business, including identifying, marketing, and processing sales transactions of donated merchandise and used books for online sales, and providing excellent customer service via oral and written communication.
Principal
Duties & Responsibilities
• The E-Commerce Specialist picks, packages, weighs and prepares items sold online for shipment.
• Assist with the physical receipt, storage, and evaluation process to determine the value of books and media items.
• Enter book descriptions and prices into the software system and handle packaging, shipping, and tracking of items sold through e‑commerce.
• Post Shop Goodwill items without assistance when necessary.
• Work flexible hours when needed.
• Move merchandise from the back room to the processing/posting floor as required.
• Ensure a clean work area at the end of each shift.
• Assist in security by staying aware of inventory and reporting any suspicious activity or theft to e‑commerce management.
• Keep the work area clean and hazard‑free.
• Follow company policies and safety procedures.
• Maintain regular attendance.
• Provide excellent customer service at all times.
• Perform a variety of other tasks in the e‑commerce department as necessary to support business needs.
• Other duties as assigned.
Knowledge, Skills & Abilities Required
• Market Goodwill and explain its mission to the general public.
• Communicate clearly, write, and read in English.
• Vision corrected to within normal limits.
Requirements
• High school graduate or equivalent, or six months to one year of related retail experience and/or training; or an equivalent combination of education and experience.
• High degree of attention to processes and detail.
• Basic to intermediate computer experience, including working knowledge of e‑commerce businesses and software programs such as Microsoft Office, including Outlook and Excel.
• Previous experience writing online auctions and/or an understanding of collectibles such as antiques, brand names, and other items of value (preferred).
• Valid Mississippi driver’s license.
• Ability to regularly lift and/or move up to 25 pounds.
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