Patient Care Coordinator - REMOTE. Work from anywhere in LATAM or Philippines. Pioneering virtual psychiatric care company hiring a Care Coordinator to own patient communication and administrative operations end-to-end. Manage a high-volume shared patient inbox, triage clinical versus non-clinical messages, handle appointment scheduling, membership and billing updates, and more.
Requirements
- 2+ years of experience in care coordination, medical administration, or a directly related healthcare role
- Verified experience managing high-volume patient communications independently
- Demonstrated experience working within a behavioral health or mental health environment
- Documented ability to triage clinical versus non-clinical patient situations without supervision
- Proficiency in Help Scout, Slack, Stripe, and Notion
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
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