Role Overview
As Principal Technical Writer, you will work with customer-facing technical teams to design and deliver product information that enables enterprise customers to self-implement and self-support. You'll understand business operations goals, identify jobs-to-be-done, develop AI frameworks, and write documentation and enablement materials that enterprise customers need to succeed.
What You Will Do
Remove obstacles to self-implementation and self-support for complex customer businesses by designing and writing cross-cutting enablement documentation. Write for enterprise customer technical leadership and support teams, producing implementation guides, architecture overviews, integration patterns, and best practices.
Why It Might Be a Fit
8+ years of technical writing experience for enterprise products, with demonstrated ownership of major documentation domains or platforms. Deep expertise in developer documentation: REST APIs, OpenAPI/Swagger, authentication protocols, integration patterns, webhooks, data models.
Requirements
- 8+ years of technical writing experience for enterprise products
- Deep expertise in developer documentation: REST APIs, OpenAPI/Swagger, authentication protocols, integration patterns, webhooks, data models
- Experience writing for technical decision-makers (engineering leaders, CTOs, enterprise architects) and complex implementation scenarios
- Proven ability to design cross-cutting documentation strategies that solve problems affecting multiple audiences (developers, integrators, support teams, customers)
- Hands-on experience with AI documentation tools or demonstrated ability to evaluate AI-generated content for accuracy, completeness, and usefulness
- Strong technical fluency: comfortable testing APIs, writing code examples, understanding system architecture, and partnering with engineering teams as a technical peer
- Demonstrated expertise in information architecture for complex product ecosystems—designing maintainable documentation structures
- Strong systems thinking: ability to balance short-term documentation delivery with long-term architectural integrity and scalability
- Excellent stakeholder management and ability to influence product development teams to include product information and communication as part of the definition of done
Benefits
- Competitive compensation and benefits programs
- Cash compensation (overtime, bonus/commissions if eligible)
- Equity
- Benefits
Originally posted on