ROLE SUMMARY
We are seeking a paid Product Documentation and Operations Intern to support product release, documentation, enablement, research, and backlog organization activities during the summer. This is a temporary, part-time, non-exempt internship designed to provide hands-on experience with product operations, release communications, product documentation, user enablement, and AI-assisted workflow support.
The duration of this internship is 10 - 12 weeks.
KEY RESPONSIBILITIES
Release Documentation Support
Assist with preparing initial drafts and supporting materials for recurring release artifacts, which may include:
Internal Release Briefs
Product All Hands presentation materials
Release Notes
Traceability Appendices
Permissions Matrices
Notifications Matrices
Other release-related documentation as assigned
Training & Enablement Support
Support updates to product enablement and training materials as new features are released. This may include assisting with:
User guide updates
Quick reference guides
Training materials
Internal enablement content
Documentation cleanup or formatting
Drafting proposed updates based on approved feature information
Product Research Support
Conduct supervised research to help inform product positioning, roadmap conversations, stakeholder discussions, and future planning. Responsibilities may include:
Gathering information from approved internal or external sources
Summarizing findings
Preparing short research briefs
Organizing themes, trends, or stakeholder inputs
Identifying open questions for Product team review
Product Enhancements Backlog Support
Assist with maintaining and organizing the Product Enhancements Backlog. This may include:
Reviewing backlog items for completeness
Organizing or tagging enhancement requests
Identifying duplicates or related items for review
Preparing monthly summaries of common themes
Using approved AI tools, where permitted, to help draft summaries or identify patterns
Learning Objectives
Through this internship, the intern will gain exposure to:
Product release operations
Product documentation practices
Internal and customer-facing release communication workflows
User enablement and training asset development
Product backlog organization and analysis
Product research and synthesis
Responsible use of AI tools in a business environment
Cross-functional collaboration with Product, Training, Documentation, and related teams
Required Qualifications
Current student or recent graduate with interest in product management, product operations, documentation, business analysis, training, communications, or a related field
Strong written communication skills
Strong attention to detail and organization
Ability to summarize information clearly and accurately
Comfort working with structured documents, spreadsheets, presentations, or collaboration tools