Note: The job is a remote job and is open to candidates in USA. Klipboard is a global company providing integrated trading and business management solutions. They are seeking a Commercial Account Manager to manage a portfolio of UK-based accounts, focusing on building relationships, driving customer satisfaction, and achieving revenue growth.
Responsibilities
- Serve as the commercial point of contact for a defined portfolio of customers across all regions
- Build, strengthen, and maintain relationships with key stakeholders, including operational leaders, senior management, and commercial decision makers
- Ensure customers are fully informed about new product updates, new releases, and value-added services to maximise expansion and ROI
- Work cross-functionally with internal teams to anticipate and meet customer needs, ensuring smooth service delivery and a consistent customer experience
- Achieve or exceed annual revenue targets through proactive management of your commercial account base
- Identify, develop, and close new business opportunities within existing accounts, with a focus on cross-sell, up-sell growth and Key Partners
- Manage customers commercial and revenue activities to maximise value across all customer tiers
- Develop structured outreach strategies, supported by CRM cadences, to ensure consistent engagement and pipeline development
- Prepare quotations, follow up on proposals, and manage the end-to-end sales process for assigned opportunities
- Maintain accurate and timely CRM records, including pipeline updates, forecasting, and regular reporting
- Build detailed account plans outlining relationship structures, growth opportunities, competitive risks, and strategic priorities
- Map customer organisations to identify additional stakeholders, sister companies, or partner businesses that could unlock broader commercial opportunities
- Act as the customer advocate internally by triaging issues and ensuring they are routed to the correct teams for resolution
- Where necessary, working closely with the Customer Success Team to maintain and enhance customer sentiment
- Support customers through challenges, escalating where necessary to ensure rapid and effective outcomes
- Collaborate with internal teams (Support, Product, Finance, Operations) to help drive continuous improvements in customer satisfaction and retention
- Work closely with wider Sales and Account Management teams to align strategies and deliver a unified customer experience
- Respond to inbound sales enquiries and qualify leads against agreed KPIs
- Assist with escalations, renewal processes, and strategic initiatives to drive value across the entire customer journey
- Support broader commercial objectives by contributing to product feedback loops, market insights, and internal enablement activities
Skills
- Strong commercial awareness in all areas
- Experience of working in sales within a software solution sales environment
- Technical understanding from an application and technology perspective
- Demonstrate success in a similar role
- Demonstratable Sales acumen in a commercial environment
- A valid driving licence is essential
- A suitable car for business use is essential
- Knowledge of KCS applications in the Distributor sector
- Knowledge of the general ERP sector
- Appreciation for all products and services within the Klipboard offering
Benefits
- Flexible hybrid work policy, where employees spend three days in the office and two days working from home
Company Overview