Note: The job is a remote job and is open to candidates in USA. CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential. They are seeking an Account Manager to own and grow a $5M–$10M+ portfolio of customers, focusing on expansion, retention, and customer outcomes in a high-impact SaaS business.
Responsibilities
- Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets
- Identify up-sell and cross-sell opportunities and progress them to close
- Build and maintain a healthy expansion pipeline (3–4x coverage) against quota
- Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
- Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks
- Lead commercial conversations with customers — pricing, renewals, and contract changes
- Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution
- Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't working
Skills
- 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
- Proven track record of independently identifying and closing expansion opportunities
- Experience owning revenue targets (NRR, expansion, or renewals)
- Strong commercial acumen and negotiation skills
- Ability to manage multiple accounts and priorities effectively
- Experience working cross-functionally to drive customer outcomes
- Comfortable operating in an evolving, fast-paced environment
- Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite)
- Experience in a rebuild or transformation environment
- Previous experience working in Transportation Management Systems (TMS) or last-mile / logistics technology companies is a huge plus
- Daily use of AI in customer-facing and revenue workflows
Benefits
- 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world.
- Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules.
- Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals.
- Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology.
- Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!
- Eligible employees may participate in company-sponsored medical, dental, vision, 401(k), paid time off, paid holidays, parental leave, and other benefit programs, subject to eligibility requirements and plan terms.
Company Overview