Note: The job is a remote job and is open to candidates in USA. Minitab is a company that helps organizations transform operational data into meaningful business outcomes. They are seeking an Account Manager who will partner with existing customers to maximize the value of Minitab solutions and identify opportunities for growth as customers progress through their digital transformation journey.
Responsibilities
- Manage and grow a portfolio of assigned customer accounts
- Develop strong relationships with key stakeholders and serve as a trusted advisor
- Drive customer retention, renewals, upsell, and cross-sell opportunities
- Conduct regular business reviews to understand customer objectives and align Minitab solutions to their evolving needs
- Partner with Customer Success, Sales Engineering, Marketing, and Support teams to ensure a positive customer experience
- Maintain accurate account plans, forecasts, and pipeline activity within CRM tools
- Build strong customer relationships measured by:
- Customer satisfaction
- Retention and renewal rates
- Growth in annual recurring revenue (ARR)
Skills
- 2–3 years of experience in Account Management, Inside Sales, or SaaS sales
- Proven ability to build relationships, retain customers, and grow existing accounts
- Experience achieving or exceeding revenue, renewal, customer retention, or account growth goals
- Strong consultative communication, presentation, and problem-solving skills
- Ability to manage multiple customer relationships and priorities in a fast-paced environment
- Demonstrated ability to collaborate effectively across cross-functional teams in a virtual environment
- Experience working with or supporting customers in manufacturing, quality, operations, engineering, or industrial environments
- Experience engaging with Plant Managers, Quality Managers, Operations Leaders, Manufacturing Engineers, Continuous Improvement Leaders, or Directors/VPs of Operations
- Experience with manufacturing software, quality management solutions, industrial software, MES, PLM, operational technology, or related solutions
- Familiarity with Business Intelligence, Statistical Analytics, Statistical Process Control (SPC), Continuous Improvement, Lean Six Sigma, Operational Excellence, or digital transformation initiatives
- Bachelor's degree
Benefits
- Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire.
- Low co-pay pharmacy benefit and affordable family coverage plan is available.
- Short and Long Term Disability is fully paid by Minitab.
- Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.
- Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary.
- Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.
- A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately.
- Minitab will match dollar for dollar up to the first 6% of employee’s contribution.
- Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.
- Paid holidays, as well as 4 weeks of annual paid time off are provided.
- The annual paid time off increases one week every five years.
- Minitab offers tuition and related expenses assistance for both higher education and other professional development.
- Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions.
- Parking and Transit - Pre-Tax Deductions.
- We offer a hybrid work model for eligible positions.
- At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator.
- Personal training and nutrition counseling is available upon request.
Company Overview