Note: The job is a remote job and is open to candidates in USA. Air Methods is a company focused on providing technical support and management for IT Applications. The Application Analyst will be responsible for system configuration, integration, and overall application management, while also assisting in troubleshooting and reporting bugs.
Responsibilities
- Application administrator duties for Air Methods' IT Applications
- Participate in hands on testing (manual and automated), bug reporting on in-house developed and integrated vendor applications
- Assist in troubleshooting and resolution of software bugs
- Perform application releases to production environment following change management procedure
- Create reports and write queries in support of business teams
- Manage, triage and prioritize incoming user support requests, including operational issues, technical defects, data problems, and data reporting issues
- Other duties as assigned
Skills
- Bachelor's degree (BS/BA) from four-year college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
- 5 years' experience in a technical support role
- 2 years of experience in iPaaS workflow automation technology (such as Boomi, Workato, Power Automate, Informatica, others)
- Knowledge of trends and developments in the fields of data management, workflow automation and software data integration
- Proactive, self-starter with proven ability to quickly learn new applications, processes, and procedures
- Ability to collaborate, communicate effectively and exercise independent judgment in a team environment
- Excellent verbal and written communication skills (technical writing & documentation)
- Solid analytical and problem-solving skills
- Experience applying Agile methodology
- Data analysis
- Excellent customer service skills (Ability to communicate with both technical and non-technical employees)
- Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- Experience with SSRS, SSIS
- Strong SQL skills. Experience in other computer programming, scripting languages a plus
- Basic grasp of API's and standards (REST, SOAP, OAuth)
- Experience with test automation a plus
- Experience with Coupa, RAMCO, Flight Vector, Complete Flight, Visual ERP, or Microsoft Dynamics SL a plus
- Cloud Application Support a plus
Benefits
- For more information on our industry-leading benefits, please visit our benefits page [here](https://www.airmethods.com/careers/#benefits).
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