Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a global organization that delivers care aided by technology to improve health outcomes. The Associate Director of Vendor Management will lead Optum Financial call operations and oversee global vendor management, ensuring high performance and customer satisfaction across multiple sites.
Responsibilities
- Develops and executes Global strategies or functional/operational objectives
- Global performance across multiple platforms in a matrixed organization
- Global oversight of staffing
- Directs Global to resolve or drives resolution of highly complex or unusual business problems that impact major functions or processes
- Deliver operational excellence, achieving customer satisfaction and quality results and expense management
- Identify process improvements and lead the execution of initiatives in an effective, efficient, compliant, and consistent manner
- Negotiating agreements and changes to meet the needs of the business
- Collaborate and build relationships
- Lead Global change management efforts
- Onsite Global site audits to monitor performance and compliance
Skills
- 3+ years of people leadership experience
- 1+ years of experience working with Global Contact Center Business Process Outsourcing contracts and performance in a leadership role (Director, Associate Director level) in a Healthcare and/or Financial Services
- 2+ years of experience managing performance and delivery of medium-large sized operations teams
- Willing or ability to travel between sites up to 50%
- Experience in executing Global business transformation projects involving people, processes, and technology
- Experience leading Global teams
- Health Benefit Account subject matter expertise
- FinTech subject matter expertise
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- Adherence to UnitedHealth Group's Telecommuter Policy
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