Note: The job is a remote job and is open to candidates in USA. Relo Metrics is at the forefront of sports sponsorship analytics, empowering brands and rights holders with actionable insights to maximize their investments. The Associate Product Manager will own the core squad roadmap, drive data-backed product decisions, and capture the voice of the customer to enhance the platform and improve client satisfaction.
Responsibilities
- Own the Core Squad Roadmap: Strategically prioritize platform improvements, critical fixes, and high-impact feature enhancements that directly drive client satisfaction and retention
- Transform Support Insights into Innovation: Regularly analyze support ticket data to identify recurring friction points, pattern-match complex issues, and translate them into actionable product bets
- Drive Data-Backed Product Decisions: Leverage Pendo analytics to deeply understand user engagement, diagnosing where users get stuck and uncovering what drives repeat platform usage
- Champion Internal Efficiency: Partner closely with Operations, Customer Success, and Sales to map workflow pain points and surface high-value opportunities for internal automation
- Capture the Voice of the Customer: Engage directly with clients to uncover their target outcomes, understand their day-to-day platform usage, and bridge existing product gaps
- Deliver Seamless Engineering Specs: Technical execution by writing clear, comprehensive product specifications and robust acceptance criteria for the engineering team
- Define and Measure Platform Success: Establish, monitor, and report on key performance indicators (KPIs) directly tied to client retention, satisfaction, and overall engagement
- Foster Cross-Functional Alignment: Provide transparent, regular progress updates on product milestones and roadmap velocity to the Head of Product and executive partners
Skills
- Own the Core Squad Roadmap: Strategically prioritize platform improvements, critical fixes, and high-impact feature enhancements that directly drive client satisfaction and retention
- Transform Support Insights into Innovation: Regularly analyze support ticket data to identify recurring friction points, pattern-match complex issues, and translate them into actionable product bets
- Drive Data-Backed Product Decisions: Leverage Pendo analytics to deeply understand user engagement, diagnosing where users get stuck and uncovering what drives repeat platform usage
- Champion Internal Efficiency: Partner closely with Operations, Customer Success, and Sales to map workflow pain points and surface high-value opportunities for internal automation
- Capture the Voice of the Customer: Engage directly with clients to uncover their target outcomes, understand their day-to-day platform usage, and bridge existing product gaps
- Deliver Seamless Engineering Specs: Technical execution by writing clear, comprehensive product specifications and robust acceptance criteria for the engineering team
- Define and Measure Platform Success: Establish, monitor, and report on key performance indicators (KPIs) directly tied to client retention, satisfaction, and overall engagement
- Foster Cross-Functional Alignment: Provide transparent, regular progress updates on product milestones and roadmap velocity to the Head of Product and executive partners
- Data-Driven & Analytical Instincts: A natural ability to spot trends, look for patterns in data, and analyze metrics before jumping straight to solutions
- Customer & Stakeholder Empathy: Highly comfortable engaging directly with clients and internal teams to uncover underlying needs that aren't explicitly stated
- Proactive 'Challenger Mindset': A self-starter who doesn't wait for a backlog to be handed down; you comfortably generate your own requirements and steer the ship
- Insight-Driven Decision Making: Genuinely curious about user behavior, finding value in analyzing support tickets and usage data to establish a strategic 'North Star.'
- Strong Operational Organization: Detail-oriented with a proven track record of managing multiple active workstreams efficiently without dropping the ball
- Cross-Functional Communication: A clear, direct communicator (both written and verbal) who can seamlessly bridge the gap between technical and non-technical audiences
- 1–3 years of product management or highly adjacent experience (such as Product Operations, Customer Success, or Business Analysis) within a SaaS environment
- Hands-on experience or familiarity with product analytics platforms like Pendo, Mixpanel, Amplitude, or similar tools
- Background or experience in the sports, media, or sponsorship industries is a strong plus, though not required
Benefits
- Benefits and wellness
- Employer-matched 401(k) retirement plan
- Participation in a bonus, commission, or stock incentive program
- Remote work or 'work from home' if there isn't a nearby office
- Occasional in-person collaboration if located within a commutable distance to one of our offices
Company Overview
Company H1B Sponsorship