Note: The job is a remote job and is open to candidates in USA. Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products. The Fixed Operations Coordinator will advance the administrative processes necessary to deliver exceptional services to customers and employees, while facilitating the flow of customer vehicles through the repair process.
Responsibilities
- Works with AM/DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs
- Hires new Technicians and coordinates the smooth transition through orientation into regular service
- Shares methods, aids, and techniques to enhance Technician performance
- Proactively addresses performance deficiencies and takes steps to correct
- Writes development plans when necessary
- Delivers superior administrative services to customers and employees within established timeframes
- Leads the implementation of high-quality administrative and organizational processes
- Prioritizes, logs, and tracks operational workflow for use by all shop(s) employees
- Manages billing and invoicing
- Develops and maintains positive and productive relationships with customers
- Answers customer inquiries, resolves issues, communicates repair statuses, maintains supply inventory, controls quality
- Submits timesheets, responds to information requests, maintains work logs and provides updates on work-in-progress
- Coordinates repair estimates
- Performs ADAS Scans
- Creates reports, responds to information requests
- Completes general administrative activities including answering phones, fax, data entry, ordering supplies, etc
- Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code
- May act as direct supervisor in the absence of a Fixed Operations Manager
- Maintains confidentiality
- Other duties as assigned
Skills
- Experience in an administrative support role
- Ability to prioritize assignments from multiple managers
- Proficiency with iOS and Windows including MS Office (Word, Excel and PowerPoint)
- Credible and persuasive communication style
- Self-motivated with the ability to complete assignments autonomously
- Working knowledge of NetSuite and Adobe
Benefits
- Paid time off
- Medical
- Dental
- Vision
- 401k match (50% on the dollar up to 7% of employee contribution)
Company Overview