Note: The job is a remote job and is open to candidates in USA. Elastic, the Search AI Company, enables everyone to find the answers they need in real time using all their data. The Business Transformation Office Senior Analyst will support projects from intake through delivery, coordinating Salesforce enhancement requests and partnering with business stakeholders to deliver scalable solutions.
Responsibilities
- Coordinate the end-to-end intake, prioritization, and delivery of Salesforce enhancement requests
- Partner with business stakeholders to gather requirements, document processes, and clarify business needs
- Serve as the primary liaison between Revenue Operations and IT delivery teams
- Track project timelines, action items, risks, and key operational metrics
- Support user acceptance testing (UAT), release readiness, and change management activities
- Create process documentation, training materials, and user communications
- Identify opportunities to simplify, standardize, and improve business processes
Skills
- Bachelor's degree in Business, Information Systems, Operations, Engineering, or a related field
- 1–3 years of experience in Project Management, Business Analysis, Revenue Operations, Sales Operations, Process Improvement, or Technology Implementation
- Experience with Salesforce or another CRM platform
- Knowledge with project management tools such as Jira, Asana, Monday.com, or Smartsheet
- Solid Excel or Google Sheets skills
- You should have great communication skills
- You need to be organized
- You also need solid analytical skills
- Experience documenting business processes is a plus
Benefits
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Company Overview