Note: The job is a remote job and is open to candidates in USA. Oula Health is a venture-backed, midwifery-led maternity and GYN care company building the next generation of women's healthcare. The Clinical Systems & Product Operations Manager will own EHR configuration and product operations, ensuring seamless integration between clinical systems and product development while supporting new market launches.
Responsibilities
- Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and access management for clinical and ops staff
- Own and accelerate our Epic configuration timelines and integration management as we onboard additional health system partners
- Serve as the internal subject matter expert for EHR integration best practices — FHIR/HL7 data exchange, health system IT coordination, go-live timelines
- Deeply understand the interplay between EHR configuration decisions and Oula’s tech stack
- Maintain system accuracy and configuration integrity as new markets launch and care model workflows evolve
- Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch
- Build and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the room
- Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling
- Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market
- Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field
- Build structured launch toolkits and training materials so clinic teams are fully prepared for new feature rollouts on day one
- Coordinate end-to-end launches across Product, Engineering, and Operations — own the run-of-show and ensure nothing falls through on handoff
- Identify where AI and automation can reduce manual administrative burden in product operations workflows
- Build and maintain dashboards that show how clinics are actually using our technology — feature adoption, issue resolution time, rollout health
- Develop quarterly reporting cadence for Product, leadership, and health system partners on platform performance
- Ensure data infrastructure is in place to measure the impact of every feature rollout
- Act as the connective tissue between Product, Engineering, Clinical Operations, and health system IT teams — translate clinical workflow requirements into technical specs and vice versa
- Partner directly with health system IT counterparts on integration setup, issue resolution, and go-live support
- Build feedback loops from clinic teams that turn field observations into prioritized, actionable product input
Skills
- 4–7 years in a role that combined EHR operations, clinical systems, or health IT with product operations, technical program management, or PM-adjacent work — ideally at a growth-stage digital health company
- Enough clinical literacy to understand why a template or order set matters to a midwife, without needing a clinical license
- Strong written communication — you can write a bug ticket, an SOP, and a launch plan that people actually follow
- Comfort building structure in ambiguity; this role requires you to create the playbook, not execute someone else's
- Analytical enough to build a dashboard and identify a pattern, even if you're not a SQL expert
- Track record of managing multiple workstreams simultaneously without dropping balls
- Hands-on Athena and Epic configuration + integration experience is strongly preferred
Benefits
- Equity: Options commensurate with level
- Comprehensive medical, dental, and vision
- 401(k)
- Generous PTO
- Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits
Company Overview