Note: The job is a remote job and is open to candidates in USA. InteLogix is a trusted leader in providing innovative solutions and exceptional services. They are seeking a Customer Service Credit Representative who will engage with customers to solve problems and provide solutions while ensuring excellent customer service.
Responsibilities
- Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
- Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
- Attempt to collect on all balances using excellent negotiation skills
- Document all account handling activity concisely and accurately on the client systems
- Educate potential on identity documents and next steps
- Educate customers on account status and payment options
- Additional duties as assigned by the client or Management
Skills
- Must be 18 years of age or older
- High School Diploma or equivalent required
- Excellent communication, ability to communicate clearly and effectively, both orally and in writing
- Deal with difficult interactions with customers
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
- Superb attendance, so you can be there when our customers need us
- Internet Speed of at least 10 MBPS download and 5 MBPS upload
- Dedicated workspace free from distractions
- Call Center or Collections experience preferred and basic knowledge of data entry
Benefits
- Paid Training
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Full-time, non-seasonal
- Career Advancement
Company Overview