Note: The job is a remote job and is open to candidates in USA. Torrid is committed to cultivating a welcoming and inclusive culture. In this role, you will resolve customer issues and provide superior customer service to ensure return business, reporting to the Customer Service Supervisor.
Responsibilities
- Monitors phone queue to ensure proper coverage is maintained at all times
- Utilizes exemplary writing skills to respond to customer emails, live chats, and social media inquiries
- Uses product knowledge to suggest items to customers and properly inform them on product choice
- Responds to all customer voice-mail messages and e-mails within a 24-hour period
- Provides feedback to management regarding current customer service processes and procedures
- Utilizes follow through skills to resolve outstanding customer questions and/or issues
- Understands department procedures to properly inform customers of order status, product availability, and manage customer expectation
- Completes daily administrative projects on time and correctly
- Maintains all quality, productivity, reliability and sales performance standards
Skills
- Minimum of 1 year customer service experience in an online call center environment or equivalent
- Excellent written and verbal communication skills
- Strong computer skills (Word/Excel/Outlook); needs to be Internet savvy
- Type at a minimum of 40 words per minute
- Strong attention to detail, organizational and follow-up skills
- Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays
- Illustrates dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly
- Bilingual English/Spanish; fluent in writing, reading, speaking
Benefits
- A culture where people are accepted and encouraged to be who they are.
- Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
- Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
- Generous 50% employee discount and access to employee-only sales.
- Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
- Tuition reimbursement program
- Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
- Discounts on entertainment tickets and more.
- Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
- You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.
Company Overview
Torrid is inspired by and designed specifically to fit the young, stylish woman who wears sizes 12 to 28. It was founded in 2001, and is headquartered in City Of Industry, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.torrid.com/.