[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Propel Holdings is a fintech company focused on providing financial opportunities to underserved consumers. They are seeking a Customer Service Representative who will assist customers with online loan applications and the funds transfer process, while handling inbound and outbound calls and ensuring excellent customer service.

Responsibilities

• Handle inbound and outbound calls for multiple portfolios
• Use multiple web-based applications for investigation and verification
• Answer existing and potential customer questions with accuracy and urgency
• Communication of appropriate course of action to clients in a friendly and professional manner
• Build customer confidence in the services offered by Propel as a subject matter expert
• Work as a team to obtain individual and team goals

Skills

• High School Diploma or equivalent
• Minimum of 1 year of customer service or call center experience
• Excellent verbal and written communication skills in English; Spanish is an asset
• Exceptional customer service skills: able to build rapport with clients and handle escalated calls
• Good knowledge of Microsoft Office and Internet
• Able to prioritize workload, handle high call volumes while maintaining a professional and personable approach
• Demonstrated ability to thrive in a fast-paced and goal-oriented environment

Benefits

• Growth and opportunity 6 we pride ourselves on promoting from within
• Incredible company culture
• Competitive salary and health benefits
• Comprehensive vacation package
• Group health and dental benefits
• Group RRSP program
• Support for new parents
• Diverse and inclusive workplace
• Performance-based incentive programs
• Variable incentives, such as bonuses and commissions

Company Overview