Note: The job is a remote job and is open to candidates in USA. inSync Staffing is a company that provides staffing solutions, and they are seeking a Customer Service Representative to provide support for insurance claims. The role involves assisting with claim intake, answering questions about the claims process, and resolving customer concerns.
Responsibilities
- Take initial reports for auto and home insurance claims
- Provide claim status updates and answer process-related questions
- Assist customers with policy changes and general insurance inquiries
- Connect policyholders with claims adjusters for claim resolution
- Communicate with customers via phone, email, chat, and text
- Maintain strong customer service and problem-solving skills in a fast-paced environment
Skills
- Must be flexible and available to work any of the shifts listed
- Must be able to use own laptop, monitors, etc
- Provide customer support for insurance claims by assisting with claim intake, answering questions about the claims process, and resolving customer concerns
- Take initial reports for auto and home insurance claims
- Provide claim status updates and answer process-related questions
- Assist customers with policy changes and general insurance inquiries
- Connect policyholders with claims adjusters for claim resolution
- Communicate with customers via phone, email, chat, and text
- Maintain strong customer service and problem-solving skills in a fast-paced environment
- Candidates must have open availability and be able to work any of the following part-time schedules
- Strong communication and customer service skills
- Ability to multitask and navigate multiple computer systems
- Problem-solving and time management abilities
- Ability to work in a remote environment
- High School Diploma or GED or 2 years of customer-facing experience in a virtual environment
Benefits
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
Company Overview