Note: The job is a remote job and is open to candidates in USA. TALENT Software Services is seeking a Customer Service Representative (CSR) to join their team. The role involves handling inbound calls related to claims status, eligibility, and benefit information while providing exceptional customer service in a fast-paced environment.
Responsibilities
- Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system
- Bilingual Spanish-speaking candidates are welcome and encouraged to apply
- This is a high-energy role and requires individuals who can adapt to changes quickly
- Will work in a fast-paced environment
- Must have empathy and the ability to control conversation/call
- Must have customer service experience
- Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
- Soft skills are very important to this role and require a level of professionalism and caring
- Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination
- Must be able to work any shift between 8:00 AM and 8:00 PM
- Must be open to working the 11:30 AM - 8:00 PM shift, which is a daily shift
- Professional behavior, on-camera training, and adherence to the current Work from Home policy are required
- Work from home is not a substitute for child care or elder care. You must be on camera and an active participant in the class
- Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones
Skills
- Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required
- Bilingual Spanish-speaking candidates are welcome and encouraged to apply
- This is a high-energy role and requires individuals who can adapt to changes quickly
- Will work in a fast-paced environment
- Must have empathy and the ability to control conversation/call
- High school/GED required
- Must have customer service experience
- Soft skills are very important to this role and require a level of professionalism and caring
- Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination
- Must be able to work any shift between 8:00 AM and 8:00 PM
- Must be open to working the 11:30 AM - 8:00 PM shift, which is a daily shift
- Professional behavior, on-camera training, and adherence to the current Work from Home policy are required
- Work from home is not a substitute for child care or elder care. You must be on camera and an active participant in the class
- Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones
- Call center experience preferred (this is a high call volume position)
- Health Insurance Call Center Experience
Company Overview