Note: The job is a remote job and is open to candidates in USA. RevolutionParts is a leader in automotive eCommerce, seeking a Customer Success Manager II to manage small and mid-sized dealership accounts. The role focuses on maximizing customer value through proactive account management and data-driven recommendations, while fostering strong relationships with dealership stakeholders.
Responsibilities
- Manage a portfolio of SMB dealership accounts and maintain regular customer engagement through scheduled outreach and business reviews
- Build strong relationships with dealership stakeholders, including Parts Managers, eCommerce Managers, Fixed Operations Directors, and General Managers
- Analyze account performance and provide recommendations to improve sales, conversion rates, customer experience, and overall platform performance
- Conduct account reviews focused on customer goals, business performance, and growth opportunities
- Identify customer risks and proactively execute retention and recovery plans
- Develop and maintain account success plans to drive customer adoption and long-term value
- Partner with Consulting, Marketing, Support, Product, and Sales teams to resolve customer issues and improve customer outcomes
- Identify opportunities for additional services, marketing investments, and program adoption that support dealership growth
- Maintain accurate and timely documentation of customer interactions, opportunities, and action plans in Salesforce
- Utilize AI tools to generate meeting summaries, customer communications, action items, account insights, and workflow efficiencies
Skills
- Bachelor's degree in a relevant field preferred (or equivalent practical experience)
- 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
- Experience managing a portfolio of customer accounts
- Strong written and verbal communication skills
- Ability to analyze data and provide actionable recommendations
- Experience conducting customer-facing meetings and presentations
- Strong organizational and time management skills with the ability to manage multiple priorities
- Ability to work independently while collaborating effectively across teams
- Experience using CRM platforms such as Salesforce or similar systems
- Automotive dealership experience
- ECommerce or digital marketing experience
- SaaS customer success experience
- Experience with Google Analytics, Looker, Excel, or reporting platforms
- Familiarity with AI productivity tools and workflow automation
Benefits
- Comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks
- Variable bonus structure based on performance metrics between 15%-20% quarterly
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