Note: The job is a remote job and is open to candidates in USA. Nordic Naturals is a company dedicated to crafting foundational nutrients for health and wellness. The Customer Support Associate will provide high-level support through clerical functions such as order entry, EDI processing, and customer communication, while ensuring excellent service and coordination with various departments.
Responsibilities
- Process customer orders, PO Acknowledgements, Advance Shipment Notices, and Invoice sales orders and assist with other EDI functions
- As applicable and directed, interact with vendors providing the highest level of customer service
- Assist with inquiries from vendors, brokers, stores, and account managers
- Required to be knowledgeable, have relationships with, and know all details about assigned accounts and contacts
- Process returns, damages, and credits for Retail customers
- Manage shipping/delivery discrepancies with Warehouse and Sales Operations
- Work directly with different departments; Warehouse, Operations, Accounting, education, QA, etc. to handle and solve issues and build relationships
- Responsible for updating trackers and keeping Management and Operations informed on specific data related to order information
- Attend meetings, take notes on all action items, and execute action items as directed
- Miscellaneous projects when needed for the department
- Stay informed and educated on new and existing products by attending and/or viewing live or recorded product trainings
- Other duties as assigned
Skills
- 2+ years of customer service experience
- Ability to multitask in a fast-paced environment
- Proficiency and understanding of SAP, and EDI
- Strong verbal and written skills
- Excellent time management and attention to detail
- Comfortable moving through high-order volumes with strict timelines
- Salesforce and/or SPS experience is a plus
Benefits
- Multiple Health Plan Options
- Dental & Vision
- Dedicated Mental Health & Wellness Plan
- Access to Multiple EAP Plans
- Employer Paid Life Insurance
- PTO
- Paid Holidays (9 holidays per year)
- Paid Sabbatical (3 weeks of paid sabbatical after every 5 years of employment)
- 401(k) Retirement Plan (employer matches dollar for dollar up to 3%)
- Free Monthly Supplements
- Product Discount Program
- Wellness Coach
Company Overview