Note: The job is a remote job and is open to candidates in USA. The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. The Data Operations Associate will be a key technical resource supporting donor systems and revenue channels, responsible for maintaining data integrity and synchronization processes essential for revenue operations.
Responsibilities
- Manage and execute data syncs and ETL (Extract, Transform, Load) processes between the primary CRM (e.g., Salesforce) and various third-party revenue channels, ensuring data consistency and accuracy (DSAI, Direct Mail, NCOA)
- Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation
- Be the main point of contact for data requests from the advancement team and channel leaders
- Provide first-line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems
- Handle duplicate merges, regular data updates and answering basic system questions
- Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third party data flows
- Administer and configure donor-facing technology platforms and internal CRM settings (e.g., user profiles, custom objects, validation rules) in partnership with the development and technology teams
- Work closely with revenue teams and marketing and content on all systems support
- Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards
- Work, communicate, and collaborate effectively with others
- Demonstrate attention to detail and accuracy in all work
- Demonstrate a commitment to fostering and maintaining an environment of belonging
Skills
- Proficiency in administration and data management of a major CRM platform (e.g., Salesforce NPSP, Raiser's Edge, Dynamics)
- Working with data querying languages or tools (e.g., SQL, SOQL, or advanced Excel/Google Sheets functions) for data extraction and manipulation
- Experience with data integration or ETL tools (e.g., Mulesoft, Zapier, Informatica) to connect disparate systems
- Spoken and written English
- Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
Benefits
- Comprehensive health coverage, including plans that support various gender affirmation care needs
- Mental health resources, with access to virtual care and a variety of in and out of network options for support
- 403(b) retirement plan with a 3% employer match, vesting over three years
- Generous paid time off and company holidays to rest and recharge
- Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
- Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement
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