Note: The job is a remote job and is open to candidates in USA. myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options. As Director of EAP Operations, you will own the end-to-end operational delivery of the Expanded Access Programs portfolio, ensuring quality, compliance, and driving commercially sound decisions for sustainable growth.
Responsibilities
- Own the end-to-end operating model for EAP Program + Site Management, ensuring scalable and compliant delivery
- Translate strategy and portfolio forecasts into capacity planning, org design and hiring priorities
- Build resilient coverage and escalation models across the portfolio (no single points of failure)
- Lead the EAP Program Management team to deliver consistent execution across clients and geographies
- Lead the EAP Site Management team to ensure strong site engagement, workload balance and service performance
- Drive standardisation and continuous improvement across ways of working, tooling and operational excellence
- Set and run a strong governance rhythm: KPIs, performance reviews, risk management and quality oversight
- Act as senior escalation point for complex delivery, regulatory and stakeholder challenges
- Grow a bar-raising leadership bench through coaching, performance management and succession planning
- Partner with Finance, People and Operations on budgeting, workforce planning and scale-up decisions
Skills
- 8–10+ years experience leading and managing expanded access programs
- You understand the EAP business, and have a strong and proven commercial and client service mindset
- You have proven experience building and leading high performance teams
- You know how to lead managers and scale operational teams in complex settings
- You have an exceptionally strong understanding of compliance, regulatory frameworks and operational requirements in the context of Expanded Access Programs
- You have a track record of operational excellence: scaling delivery, managing risk, and raising performance standards
- You are a strategic thinker with strong execution focus — you simplify complexity and drive outcomes
- You are a confident stakeholder manager who can align senior leaders and external partners
- You hold a high bar for quality and accountability, with calm leadership under pressure
- Experience in a market access setting and with multi-country reimbursement strategies is a plus
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