Note: The job is a remote job and is open to candidates in USA. insightsoftware is a global provider of reporting, analytics, and performance management solutions that empower leaders to make intelligent decisions. The Director, Global Partner Operations is responsible for scaling the infrastructure for the global partner ecosystem, owning partner programs, and leading operational initiatives to enhance partner engagement and performance.
Responsibilities
- Own the strategy and execution of the global partner program — tier design, qualification criteria, benefits, and incentive frameworks across reseller, referral, GSI, and hyperscaler partner types
- Define and govern deal registration, MDF, co-sell rules, and discount tier structures with Sales and Finance
- Drive program consistency across a multi-brand portfolio so partner experience is coherent regardless of which product line a partner engages with
- Lead partner program integration for acquisitions — onboarding acquired partner bases, harmonizing tiers, and reconciling tool environments
- Own the partner tech stack end-to-end: Impartner, Salesforce partner structures, and integrations with NetSuite, Workday, and Highspot
- Partner with IT, Sales, and RevOps to maintain reliable data flows between partner systems and core CRM/ERP infrastructure
- Maintain the integrity and accuracy of partner data — segmentation, tier classification, duplicate resolution, and enrichment — as a continuous operational discipline
- Define and lead system enhancement initiatives that improve productivity for partners and channel managers
- Manage and evolve the partner portal as the primary self-serve destination for partner resources, deal management, and program information
- Coordinate with Partner Enablement, Marketing, Product, and Solutions Engineering to keep partners informed of launches, promotions, and updates
- Build executive-facing dashboards tracking partner pipeline contribution, program ROI, activation rates, and operational health
- Define the metrics framework for partner program performance and surface insights to VP-level and above stakeholders
- Use data to identify gaps in partner coverage or engagement and develop targeted responses
- Lead and develop a team of partner operations specialists across portal management, IT integrations, data quality, and partner satisfaction
- Drive cross-functional alignment across Partner Marketing, Sales, SE, Finance, IT, Product, Professional Services, RevOps, and Partner Success
- Represent partner operations in go-to-market planning cycles and support partner-facing events including SKOs, Partner Advisory Boards, and strategic QBRs
Skills
- Bachelor's degree in Business, Marketing, or a related field
- 10+ years of channel program, partner operations, or indirect sales operations experience in B2B software or SaaS
- Demonstrated experience owning partner program design — tiers, benefits, incentives, deal registration, and co-sell motions
- Hands-on experience with partner technology platforms (Impartner, Salesforce PRM, PartnerTap, Pardot, Power BI, or equivalent)
- Strong analytical capability: build reporting frameworks, interpret partner performance data, and present insights to executive audiences
- Proven track record leading cross-functional programs across Sales, Marketing, Finance, IT, and Product
- Experience managing and developing a team
- Familiarity with financial reporting, EPM, or ERP software categories
- Experience managing partner programs across multiple brands or product families
- Proficiency with Salesforce, NetSuite, and/or LMS platforms
Benefits
- For non-sales roles, you may be eligible for a bonus.
- For sales roles, this range includes a commission target.
- Background checks are required for employment with insightsoftware, where permitted by country, state/province.
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