Note: The job is a remote job and is open to candidates in USA. Zone & Co is an ERP-native AI platform for financial operations, seeking a visionary Head of Product Operations to architect their 'Product Operating System.' This role involves leading the strategic alignment and operational efficacy of the Product organization, ensuring effective communication and collaboration across teams.
Responsibilities
- Lead the strategic alignment and operational efficacy of the Product organization
- Act as the connective tissue between Product, Engineering, Customer Success, and GTM, ensuring that our growth does not come at the cost of clarity or quality
- Design and implement a scalable 'Product Operating System' that governs how we discover, plan, build, and launch products
- Define and own the 'Single Source of Truth' for product data
- Act as a strategic advisor to the C-suite, providing visibility into operational risks and resource allocation
- Institutionalize post-mortems and retrospectives not as 'blame games,' but as engines for continuous improvement
- Lead the organization through growth and change with empathy and clarity, minimizing friction during pivots or scaling phases
- Architect and scale the end-to-end product lifecycle process, from 'fuzzy front-end' ideation to post-launch optimization
- Establish a sophisticated metrics framework that enables leadership to make objective, data-backed trade-off decisions
- Dismantling silos between Product, Sales, and CS
- Transform 'release management' into a strategic GTM advantage
- Evaluate and consolidate the product tech stack to ensure tools serve the workflow
Skills
- 8-10+ years in Product Operations or Product Management with at least 3+ years in a leadership capacity
- Experience at a 'Branded' / Tier-1 Tech Company (e.g., FAANG, Salesforce, Shopify, etc.) understanding what 'great' looks like at scale
- Experience in a Start-up / Scale-up environment, proving you can build structure from chaos without bureaucratic bloat
- Deeply familiar with modern product frameworks (Outcome-based roadmaps, OKRs, PLG motions)
- Elite communication skills; able to distill complex operational challenges into clear narratives for the executive team
Benefits
- We operate as a high-velocity, fully remote, global team where autonomy isn't just a perk, it’s the standard.
- We ditch micro-management for high-trust flexibility, ensuring you have the space to innovate and scale.
- Our benefits are built to fuel this lifestyle, supporting your life beyond the screen so you can focus on making a global impact.
Company Overview