Note: The job is a remote job and is open to candidates in USA. NinjaTrader is an industry-leading trading platform and futures broker dedicated to empowering traders. As the Director of Technical Account Management, you will lead a team responsible for managing complex partner relationships and ensuring high service standards while influencing product development based on partner feedback.
Responsibilities
- Establish and enforce service standards, QBR cadences, partner communication protocols, and escalation frameworks across the team
- Build and maintain a Technical Account Management department that serves partners across all NinjaTrader business units
- Serve as executive sponsor and escalation point for NinjaTrader's highest-revenue and highest-complexity partner relationships
- Run executive business reviews (EBRs) with C-level and VP-level stakeholders at key partner organizations
- Own team-level KPIs including Time-to-First-Trade (TTFT), Net Revenue Retention (NRR), partner satisfaction, and SLA performance
- Establish a structured weekly or bi-weekly vendor cadence across the team to surface blockers, align on priorities, and set clear expectations
- Aggregate product feedback and technical pain points from across the partner portfolio and deliver prioritized, actionable inputs to Product and Engineering leadership
- Influence the product roadmap on behalf of NinjaTrader's most strategic partners
- Partner with Engineering and Product to get partner needs scoped, sequenced, and delivered while setting clear, credible expectations back to partners on timelines
- Champion enablement content development such as API documentation, partner-facing resources, and onboarding materials
Skills
- 8+ years in a technical customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, or Technical Program Management in a SaaS, fintech, or market data context
- 3+ years in a people management or team leadership role, with a track record of building and developing high-performing technical teams
- Proven experience managing complex B2B relationships at the executive level and delivering measurable outcomes across technical and commercial stakeholders
- Demonstrated ability to build organizational structure from scratch or in an early-stage environment, including defining roles, setting standards, and hiring to a model
- Experience working with APIs & JSON
- Ability to engage credibly with engineers and architects by understanding integration patterns, diagnosing technical issues, and providing actionable guidance
- Comfort reviewing technical SOWs, integration specifications, and implementation plans
- Exceptional executive presence with the ability to lead high-stakes partner conversations, de-escalate crises, and represent NinjaTrader at the senior level
- Cross-functional fluency; equally effective in a room with engineers, product managers, and C-suite executives, with the ability to translate between all three
- Strong organizational skills and the ability to manage multiple large accounts and team operations simultaneously in a fast-paced environment
- Data-driven mindset with experience tracking key metrics, building dashboards and reporting, and using insights to drive team performance
- Background in trading platforms, market data systems, or financial services (futures, equities, or derivatives)
- Experience building or formalizing a Technical Account Management, Customer Success Management, or Solutions Engineering function at a growth-stage company
- Prior experience working with or alongside engineering support teams
- Experience working with OAuth & WebSockets
Benefits
- Annual target bonus of 15%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%)
- 401K plan through ADP under which the company will match up to 3.5% of employee contributions
- Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays
- Remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin
- Hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays
- 20 additional flex remote days annually
- 5 Company Wide Office-Optional weeks tied to major holidays
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
Company Overview
Company H1B Sponsorship