Note: The job is a remote job and is open to candidates in USA. Algolia is a pioneer and market leader in AI Search, empowering businesses to deliver predictive search experiences. The Enterprise Account Manager will cultivate and expand relationships with complex companies, manage a portfolio of customers, and drive revenue growth through strategic account planning and execution.
Responsibilities
- Own and manage a large portfolio of existing customers, with accountability for retaining and growing recurring revenue as customers move from early adoption to scale
- Build trusted relationships with customers and develop a deep understanding of each customer’s business objectives, use cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities
- Drive account planning and execution strategies that align Algolia’s solutions to customer goals, ensuring customers extract maximum value from their existing feature set
- Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base
- Balance a high volume of renewals with expansion opportunities — retention and expansion are incentivized equally on a per-deal basis, but given the volume and ARR concentration of renewals in this book, day-to-day priorities will skew toward protecting and renewing the existing book
- Monitor account health, customer usage, and pipeline to identify risks early, inform next-best actions, and drive predictable revenue through retention, adoption, expansion, and re-engagement
- Use AI and automation to proactively surface expansion signals, prioritize high-impact accounts, and eliminate manual work, allowing you to spend more time driving strategic conversations and revenue growth within your install base
- Operate independently in a fast-evolving environment, helping shape sales motions and turn them into repeatable, scalable playbooks
Skills
- 5+ years in a B2B SaaS sales or account management role, with ownership of both renewals and expansion revenue
- Proven success in complex, consultative enterprise sales — you've sold into organizations with matrixed structures and multiple stakeholders
- Strong collaboration skills with Customer Success, Solutions Engineers, and other cross-functional teams to proactively address customer needs, remove blockers, and to drive outcomes
- Comfortable owning commercial paperwork, pricing, and contract processes at high volume
- Background primarily in startup or high-growth environments, with the resourcefulness to navigate ambiguity without needing detailed direction
- Comfort operating in a high-growth, high-velocity, dynamic environment, with the ability to manage a high volume of accounts while maintaining attention to detail and prioritization
- Experience with SaaS, APIs, or developer-focused products
- Familiarity with usage-based or consumption-based business models
- Background working with eCommerce or digital experience platforms
Benefits
- Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease.
- We place an emphasis on an individual’s impact, contribution, and output, over their physical location.
- Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.
- We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees.
- Positions listed as "Remote" are only available for remote work within the specified country.
- Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.
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