Note: The job is a remote job and is open to candidates in USA. Transcend is seeking a highly motivated and experienced Enterprise Customer Success Manager to drive transformation within our strategic customer partnerships. This role involves guiding enterprise organizations in building best-in-class data compliance and leveraging AI initiatives while acting as a trusted advisor.
Responsibilities
- Own the post-implementation experience for up to 65 accounts, guiding customers to leverage Transcend to unblock and accelerate their AI initiatives
- Proactively identify opportunities for customers to scale and influence decision-making at the executive level to consistently exceed retention and expansion targets
- Act as a strategic advisor to IT, Digital, and Compliance teams, supporting maturity curve progression with minimal oversight
- Use data-driven insights to prove how Transcend reduces technical debt and accelerates time-to-market for digital and AI programs
- Lead Business Reviews for C-suite stakeholders, translating complex technical “guardrails” into business growth and trust-building narratives
Skills
- 3+ years in Enterprise CS or a strategic consultancy function for F500 customers, with a proven record of navigating complex technical partnerships
- Exceptional self-starter capability; you identify gaps in the customer journey or internal processes and can determine how to tackle new initiatives with minimal oversight
- Ability to articulate Transcend's value not just as 'compliance', but as the engine that enables responsible AI and personalized customer experiences
- Ability to master a deep technical stack to strategically advise stakeholders through their data journey
- Expert-level ability to communicate clearly via writing, recorded demos, and documentation to drive results across distributed teams
- Comfort with the ambiguity of a startup; you are resilient, proactive, and capable of high-velocity execution
- Familiarity with how enterprises build AI pipelines or manage large-scale data warehouses (Snowflakes, Databricks, etc.)
Benefits
- Variable Sales Incentive Compensation: Transcend’s Incentive Plan is designed to reward achievement of Org goals.
- OTE Projection: When base salary and target incentive are combined, the projected OTE for this role is listed as the pay range below, assuming achievement of 100% of goals.
- Flexible PTO
- Parental leave
- A 401(k) match
- Comprehensive medical, dental, and vision coverage
- Competitive compensation packages that include employee equity
- Remote-first by design: We believe great work can happen from anywhere.
- Metro hub meetups
- Team off-sites
- Annual company retreats
- Co-working and monthly meal stipends
- Volunteer opportunities
- Educational programming
- Initiatives focused on wellbeing, inclusion, and social impact
Company Overview